edocs launches eaCare for customer self-service. (New Products).edocs, Inc., a provider of online account management and e.billing solutions, has announced the introduction of eaCare, the company's new platform for enabling customer self-service, With eaCare, edocs can help enable companies to deliver expanded B2B (Business to Business) Refers to one business communicating with or selling to another. See B2B e-commerce, B2C and B2G. B2B - business to business and B2C (Business to Consumer) Refers to a business communicating with or selling to an individual rather than a company. See B2B. self-service functionality that goes beyond the capabilities of first-generation self-service, online account management and EBPP (Electronic Bill Presentment and Payment) Sending invoices to customers over the Internet. When payment is due, an e-mail is sent with a link to a Web page that contains the billing information and the payment services that are supported. solutions. The eaCare self-service platform complements existing assisted care solutions, including CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. and e-service products, by helping empower B2B and B2C customers to help themselves, without assistance from call center representatives. The solution incorporates new user interface technology designed to provide self-service access to all accountrelated information, whether it is transactional detail found in the billing or statement production system, or unstructured data in HTML HTML in full HyperText Markup Language Markup language derived from SGML that is used to prepare hypertext documents. Relatively easy for nonprogrammers to master, HTML is the language used for documents on the World Wide Web. or PDF formats found on the Web site or in other content repositories. In addition, eaCare incorporates new account configuration, payment proce ssing, dispute management, service configuration and order management functionality. www.edocs.com/508-652-8628 |
|
||||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion