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eToys Named #1 Online Toy Store Website; eMarketer's Top 10 List Rates Outstanding Online General Toy Merchants.



Business Editors, Internet/On-Line Writers

NOTE TO MEDIA: Photo is available in a Smart News Release(TM) on

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NEW YORK--(BUSINESS WIRE)--Nov. 22, 2000

Where should holiday shoppers go when they want to buy toys online? For the second year in a row eToys.com has named the #1 full service online toy site, according to according to
prep.
1. As stated or indicated by; on the authority of: according to historians.

2. In keeping with: according to instructions.

3.
 eMarketer, the authority on business online.

"eToys is quickly solidifying itself as the gold standard of the online toy industry through its efforts in all areas," according to eMarketer editor, Rance Piatt. "Finding a specific item on this site is far easier than strolling the aisles of any of the large brick and mortar See bricks and mortar.  toy stores A toy store, or toy shop, is a retail business specializing in the services of selling toys. No longer held to the limitations of the brick and mortar outlet, the toy store has successfully created a presence within the e-commerce industry.  located in the U.S. And, with the addition of an East Coast distribution center tucked in the foothills of the Blue Ridge Mountains Blue Ridge also Blue Ridge Mountains

A range of the Appalachian Mountains extending from southern Pennsylvania to northern Georgia. It rises to 2,038.6 m (6,684 ft) at Mount Mitchell in the Black Mountains of western North Carolina.
 of Southern Virginia Southern Virginia is a regional name used to refer to an area in the U.S. state of Virginia, which includes the North Carolina-bordering counties of Brunswick, Charlotte, Greensville, Halifax, Henry, Lunenburg, Mecklenburg and Pittsylvania, and the cities of Danville, Emporia and , this holiday season should run even smoother than last year's for eToys.com."

A newly released eHoliday Shopping Report from eMarketer forecasts a robust holiday season with online sales reaching $12.5 billion, accounting for just over one-third of total 2000 web sales of $37 billion. This quarter's online sales are a 71% increase over Q4 1999, and at $12.5 billion will be the highest online sales of any single quarter ever. Toys, Games and Video Games See video game console.  will represent 43% of all online holiday purchases.

The Evaluation Process

eMarketer considered nearly 80 Toy websites and used several sources for site addresses. Here are the specific criteria we used to evaluate:

1) Design - Does the site make good use of color not of the white race; - commonly meaning, esp. in the United States, of negro blood, pure or mixed.

See also: Color
 and images? Is

the home page well laid out? In other words Adv. 1. in other words - otherwise stated; "in other words, we are broke"
put differently
, can the user

experience as much as possible from the home page or is the

home page just another page for the user to get through?

2) Navigation - Can the user find different parts of the site

easily and in different ways (i.e. is the site over-reliant on

the search function to get the user to the different

features)? How well does the site move the user through the

buying process? Do the pages take too long to upload, giving

the user ample opportunity to abandon the shopping cart?

3) Customer Service -- Do they provide adequate/live support?

Toll-free number? eMail? Does the site lay out the specifics

for delivery (i.e. deadlines for delivery before Dec. 22nd)?

Does it allow the consumer to track an order?

4) Features - Does the site make good use of available technology

in assisting the user? Does it provide a wish list option?

Does it make allowances for Spanish-speaking users?

Rounding out the Top Ten list are the following toy sites: 2) ToysRUs.com www.toysrus.com 3) ZanyBrainy.com www.zanybrainy.com 4) SmarterKids.com www.smarterkids.com 5) WorldsBestKids.com www.worldsbesttoys.com 6) FAO FAO,
n See Food and Agriculture Organization.
.com www.fao.com 7) Target.com www.target.com 8) KBKids.com www.kbkids.com 9) NuttyPutty.com www.nuttyputty.com 10) WalMart.com www.walmart.com

"Perhaps the most surprising difference between Year One and Year Two of the Toy Wars, is the fact that toy sites seem no closer in overtaking eToys as the web's best retailer of toys," according to Rance Piatt. "Put simply, eToys is the benchmark against which all other toy sites are measured."

A complete description of the top ten sites, descriptions and links to the honorees home pages are available at the eMarketer site http://www.emarketer.com.

About eMarketer

eMarketer, www.emarketer.com, the world's leading provider of internet statistics, is recognized as the authority on business online. Its award-winning website has been visited by millions of marketers from over 140 countries, and its newsletters are sent to over 350,000 e-mail addresses See Internet address.

e-mail address - electronic mail address
 every week. The company's comprehensive reports aggregate, filter, organize and analyze statistics, news and information from the world's foremost research companies, consultancies and business news services. eMarketer's articles, market projections and analytical commentaries are featured by hundreds of news organizations and business publications every week. Headquartered in New York City New York City: see New York, city.
New York City

City (pop., 2000: 8,008,278), southeastern New York, at the mouth of the Hudson River. The largest city in the U.S.
, the company is launching eMarketer Japan, located in Tokyo and will soon be expanding to Europe.

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Publication:Business Wire
Date:Nov 22, 2000
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