eTelescript Web-based call center software solution released by Digisoft.Digisoft Computers Inc., a manufacturer of a PC-based call center, predictive dialer An automatic telephone dialing system that dials from a list of numbers and turns the call over to an agent when a human responds. It increases productivity in a call center, because the agents can spend their time talking rather than waiting for calls to go through as well as hanging up and CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. software solution, has unveiled its latest Web-based call center software application, eTelescript. The solution features a browser-based, interactive agent interface and campaign management application. Designed to maintain central control of a virtual call center, eTelescript provides the flexibility to maximize the potential of home agents, remote call centers and global calling campaigns. Housed on a Web server and built on Microsoft's .NET platform, eTelescript provides users unrestricted, secure access to view and manipulate their data. The server can be centrally located within a corporate intranet network or can be opened up to the public Internet. Integrated telephony features synchronize See synchronization. with the agent module to provide telephony to local and remote agents. eTelescript provides the capability to empower remote global agents and call center supervisors. A Web-based GUI (Graphical User Interface) A graphics-based user interface that incorporates movable windows, icons and a mouse. The ability to resize application windows and change style and size of fonts are the significant advantages of a GUI vs. a character-based interface. interface enables campaigns to be developed and published on the Internet quickly. With browser-based administrative control Direction or exercise of authority over subordinate or other organizations in respect to administration and support, including organization of Service forces, control of resources and equipment, personnel management, unit logistics, individual and unit training, readiness, mobilization, , supervisors are able to remotely manage virtually all contact center functions. [ILLUSTRATION OMITTED] www.digisoft.com |
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