eShare Technologies Inc. Partners With Line4 to Provide Total CTI Business Solution.LOS ANGELES--(BUSINESS WIRE)--March 1, 1999--eShare Technologies Inc., the expert in human interaction on the Internet, today announced at CT Expo, a strategic partnership with Line4, a pioneer in the field of computer telephony integration Computer Telephony Integration - Computer Telephone Integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ). As a result of the partnership, eShare will integrate its NetAgent(TM) customer interaction solution with Line4's LiveTouch product which links a firm's World Wide Web site to its call center, applications and databases. The combined technologies enable companies to integrate all of their information resources (1) The data and information assets of an organization, department or unit. See data administration. (2) Another name for the Information Systems (IS) or Information Technology (IT) department. See IT. to produce the maximum efficiency from their online businesses. Line4's LiveTouch solution enables customers on the Web to initiate phone contact with a call center representative. It also provides companies with tools for utilizing information gathered from the Web for telemarketing, datamining and customer service purposes. With eShare's NetAgent, customers gain real-time access to a company's customer service help desk using cutting edge human interaction technology. Through the integration of the two products, LiveTouch users will gain the benefits of real-time customer service, including increased customer satisfaction, a reduction in expensive telephone charges and the ability to handle a high volume of customer calls using just one agent. "We are delighted to be partnering with a proven business technology leader like eShare Technologies," said Russ Blake, director of marketing for Line4. "With eShare's NetAgent, our customer service offering is a total solution. Our users can now offer their clients the same quality of interactive assistance online as they would receive over the telephone." About Line4 Line4 Inc.(www.line-4.com), formerly Aristacom International, has been in the business of linking an enterprise's existing computer and communications resources to create more powerful business systems since 1988. A leading vendor of computer telephone integration products and services, Line4's customers include First Card, Sallie Mae Sallie Mae: see SLM Corporation. Kawasaki, MBNA MBNA Monument Builders of North America MBNA Mercedes-Benz North America MBNA Maryland Bank, National Association MBNA Maryland Bank North America MBNA Mount Baker Nurses Association (Bellingham, Washington) , Bank of America
Bank of America (NYSE: BAC TYO: 8648 ) is the largest commercial bank in the United States in terms of deposits, and the largest company of its kind in the world. , Whirlpool, Victoria's Secret For the Sonata Arctica single, see Victoria's Secret (song) Victoria's Secret is an American retailer of high quality lingerie and beauty products.[2] and the Internal Revenue Service. About eShare NetAgent eShare NetAgent is a customer interaction solution that delivers multiple integrated interaction technologies. eShare NetAgent enables users to conduct e-commerce support, send files, deliver tutorials and give pre-scripted assistance at the click of a button. With NetAgent, agents can provide personalized, real-time assistance, which allows organizations to successfully conduct business on the Web. About eShare Technologies eShare Technologies, Inc. (www.eshare.com) delivers powerful enterprise-class interaction software and services that are crucial for eBusiness. These innovative technologies include Web-based customer service and support, customer self-service, live conferencing and events, distance learning, Community chat, threaded discussion forums and custom integration tools. Current eShare Technologies clients include AOL (A division of Time Warner, Inc., New York, NY, www.aol.com) The world's largest online information service with access to the Internet, e-mail, chat rooms and a variety of databases and services. , AT&T WorldNet Service, Computer Associates, GeoCities, Lycos, networkMCI, UUNet, the University of Florida University of Florida is the third-largest university in the United States, with 50,912 students (as of Fall 2006) and has the eighth-largest budget (nearly $1.9 billion per year). UF is home to 16 colleges and more than 150 research centers and institutes. , Pfizer, Bertelsmann, Columbia University, Hewlett Packard, Xerox and 1-800 FLOWERS. NetAgent is a trademark of eShare Technologies Inc. LiveTouch is a trademark of Line4 Inc. |
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