eOn launches Outbound solution.eOn Communications Corporation, a provider of unified voice, e-mail and Webbased communications systems In telecommunication, a communications system is a collection of individual communications networks, transmission systems, relay stations, tributary stations, and data terminal equipment (DTE) usually capable of interconnection and interoperation to form an integrated whole. and software, has announced eQueue Outbound out·bound adj. Outward bound; headed away: outbound trains. Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" , the latest addition to its eQueue Multi-Media Contact Center Solution. eQueue OutBound was implemented to add more extensive outbound dialing capabilities to the company's comprehensive contact center solution, including advanced predictive dialing algorithms The following is a list of the algorithms described in Wikipedia. See also the list of data structures, list of algorithm general topics and list of terms relating to algorithms and data structures. engineered to assure compliance with the new Telemarketing telemarketing, the practice of selling goods or services to customers by means of the telephone or of surveying consumer preferences in telephone conversations. Sales Rule (TSR (Terminate and Stay Resident) Refers to a program that remains in memory when the user exits it in order that it be immediately available at the press of a hotkey. ) regulations implemented by the Federal Trade Commission. eQueue OutBound was designed to represent an alternative to stand-alone predictive dialing systems for contact centers with proactive customer service, telemarketing, collections or other outbound applications. The integrated design The introduction to this article provides insufficient context for those unfamiliar with the subject matter. Please help [ improve the introduction] to meet Wikipedia's layout standards. You can discuss the issue on the talk page. allows contact center managers to use common call routing, performance monitoring and management reporting tools for both inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound and outbound applications. eQueue OutBound also provides inbound/outbound call-blending capabilities that previously were difficult to achieve without extensive and costly integration projects with stand-alone predictive dialing systems. Calls that are launched from the outbound application are delivered to agents along with other inbound contacts using skills-based routing. Therefore, call blending can be achieved on a call-by-call basis, which can significantly improve agent productivity and enhance customer service. eQueue OutBound is flexible and supports different outbound dialing modes. Preview dialing allows agents to automatically dial calls after viewing the contact information and with progressive dialing the eQueue system will automatically dial the call when an agent is available. Predictive dialing uses a sophisticated pacing algorithm algorithm (ăl`gərĭth'əm) or algorism (–rĭz'əm) [for Al-Khowarizmi], a clearly defined procedure for obtaining the solution to a general type of problem, often numerical. to determine when to dial calls in anticipation of an agent becoming available. eQueue pacing technology allows companies to create calling strategies that both ensure regulatory compliance and achieve optimum productivity, and uses many parameters including agent talk time, historical answer rates and inbound call demand. The eQueue OutBound Campaign Manager software provides for control and management of call lists and outbound campaigns. Companies can create dialing strategies to meet their business goals, change dialing plans and establish campaign management objectives. eQueue OutBound can be used for as few as 10 agents to thousands of agents and will be supported by eQueue Release 5 software. www.eoncc.com |
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