eOn announces comprehensive IP services. (New Products).eOn Communications Corporation, a provider of unified voice, e-mail and Web-based communications systems and software, recently introduced its Internet Protocol See Internet and TCP/IP. (networking) Internet Protocol - (IP) The network layer for the TCP/IP protocol suite widely used on Ethernet networks, defined in STD 5, RFC 791. IP is a connectionless, best-effort packet switching protocol. (IP)-based services for its eQueue Multi-Media Contact Center Solution. The eQueue is the company's foundation for building converged voice, data and Web-centric contact center solutions on IP and circuit-switched networks. The solutions allow the integration of IP telephones from various manufacturers, voice over Internet Protocol (VoIP) gateway functionality and unified messaging applications. The eQueue is built on an open platform, allowing traditional voice and IP services to coexist using standards-based gateway and control functionality. The eQueue architecture enables interoperability across multiple interfaces and protocols, including H.323, session initiation protocol (protocol) Session Initiation Protocol - (SIP) A very simple text-based application-layer control protocol. It creates, modifies, and terminates sessions with one or more participants. Such sessions include Internet telephony and multimedia conferences. It is described in RFC 2543. (SIP), media gateway control protocol (MGCP See MGCP/MEGACO. MGCP - Media Gateway Control Protocol ), integrated services digital network Integrated services digital network (ISDN) A generic term referring to the integration of communications services transported over digital facilities such as wire pairs, coaxial cables, optical fibers, microwave radio, and satellites. (ISDN ISDN in full Integrated Services Digital Network Digital telecommunications network that operates over standard copper telephone wires or other media. ) and digital and analog devices, as well as support for third-patty integration. Additio nally, the company recently announced the integration of the Polycom SoundPoint IP telephone, which is based on MGCP, and the Ping Tel XPRESSA telephone, which uses SIP. Both of these devices have been integrated with the eQueue and can provide private branch exchange (PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). ) and contact center functionality alongside standard analog telephones or eOn digital telephones. The IP phones can be used as agent, supervisor or general business telephones and can provide the speech path for eOn's computer-based SoftPhone application. Because the eQueue interoperates with both IP and traditional telephony devices, the system is able to perform call handling features transparently across all devices, including transfer, hold, barge-in, conferencing and recording. www.eoncommunications.com/800-955-5321 |
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