eHelp Corp. Announces Strategic Relationship With Usability Sciences Corp.

Business Editors/High-Tech Writers

SAN DIEGO--(BUSINESS WIRE)--July 12, 2000

Usage of ALURe specification creates opportunities to

better leverage customer service

eHelp Corp., a worldwide leader in electronic help and customer assistance software, Wednesday announced that Usability Sciences Corp., a leading provider of usability testing and research services, has joined the ALURe Partner Program to support the ALURe specification.

ALURe, the Aggregation and Logging of User Requests, is an open implementation of XML that tracks and reports usage patterns in help and customer assistance systems on Web sites.

Usability Sciences is the next in an impressive line of customers including Informix, Chatspace, and WebPartner, which demonstrates ALURe's viability as an identification and tracking tool that will allow eBusinesses to identify problem areas on their sites in order to make continual Web site improvements.

Led by eHelp Corp., the ALURe Partner Program is designed to bring industry leaders together with a shared interest in promoting user assistance standards for the Web. The open ALURe specification defines how companies identify, track and modify trouble areas on their Web sites. By adopting this specification, companies can easily obtain valuable feedback and usability data about their site.

ALURe understands and interprets data from Web-based customer assistance systems, online discussion forums, transcripts of real-time chat conversations and email messages. Any data mining and analysis tool that recognizes XML can use data gathered through ALURe. For more information, please visit the Web site at www.alurexml.org.

"The relationship we've built with Usability Sciences Corp. is a mirror to our own core value of customer service. Because Usability Sciences provides a service to assist users with their sites, this is a natural relationship for us to foster, and we are delighted they are a new participant in the ALURe Partner Program," said Christopher Calisi, eHelp chief executive officer. "We believe that ALURe will be complementary to the user assistance products provided by Usability Sciences."

"One of our primary goals is to serve our customers as effectively and efficiently as possible," said Jeff Schueler, president of Usability Sciences Corp. "With ALURe developed by eHelp, we gain a practical standard for collecting usage statistics within our user assistance products, which will greater enhance the services we are able to offer our customers."

Usability Sciences provides usability research services and technology to more than 230 companies worldwide. It has developed methodologies to provide a complete usability solution for eCommerce and B2B sites, software and hardware, corporate homepages and various other types of Web sites.

About eHelp Corp.

Privately held eHelp Corp. (formerly Blue Sky Software) was founded in 1990 and is headquartered in San Diego. eHelp Corp. is a worldwide leader in electronic help and customer assistance software, providing the most innovative online user assistance solutions for the Web, Intranets and software applications.

eHelp Corp. and its products have won more than 50 industry awards. eHelp Corp.'s family of products includes the industry standard RoboHELP Office, RoboHELP for WinHelp, and RoboHELP for HTML Help. For more information, please contact eHelp Corp. by telephone [phone]; fax: [phone]; or email: [e-mail]. The Web site is available at www.ehelp.com.

Blue Sky, eHelp, RoboHELP, WebHelp, eHelp, and WinHelp 2000 are trademarks or registered trademarks of eHelp Corp. (formerly Blue Sky Software). All other trademarks used are the property of their respective owners.