e-Glue launches Guideline 5.4, real-time CIO suite.e-Glue Software Technologies has launched Guideline guideline Medtalk A series of recommendations by a body of experts in a particular discipline. See Cancer screening guidelines, Cardiac profile guidelines, Gatekeeper guidelines, Harvard guidelines, Transfusion guidelines. 5.4, a new version of the company's real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. customer interaction optimization software Free and Open Source software
tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. customer service, knowledge delivery and increased customer feedback through real-time surveys. Featuring an improved graphical user interface graphical user interface (GUI) Computer display format that allows the user to select commands, call up files, start programs, and do other routine tasks by using a mouse to point to pictorial symbols (icons) or lists of menu choices on the screen as opposed to having to , Guideline 5.4 introduces new capabilities to the Builder, the suite's authoring tool. The Builder enables non-technical business users to define the business processes and workflows that will impact the performance of their contact centers. Guideline 5.4 also adds one-to-one customer management capabilities to the Builder, enabling enterprises to define a set of treatments for customer groups or a unique set of rules for each customer. Business-to-business companies will be able to rapidly implement customer rules supporting complicated processes and business arrangements at their centers. In this new version, companies can create HTML HTML in full HyperText Markup Language Markup language derived from SGML that is used to prepare hypertext documents. Relatively easy for nonprogrammers to master, HTML is the language used for documents on the World Wide Web. balloons that interact in real time with knowledge management systems, ensuring agents are presented with relevant and up-to-date information. [ILLUSTRATION OMITTED] Guideline 5.4 facilitates tailored customer interaction experiences by enabling business processes to follow decision-tree logic, and its real-time collection of customer data adds to the business intelligence of companies. In Guideline 5.4, enterprises can create real-time surveys that increase customer feedback and participation. Further, version 5.4 features a new content management system, enabling companies to define different levels of agent support based on experience levels. www.e-glue.com |
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