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carol@mirror.co.uk: www.help.desk.

Q I HAVE two children and have set up email addresses for them both in Outlook Express.

The problem is that whenever someone sends them mail, and I check my mail first, their mail is delivered to my email address, and not to theirs. Can you tell me where I am going wrong?

G J Thomas

A YOU need to use Outlook Express's Identities feature to set up separate Identities for your children.

You'll find this on File, Identities, Add New Identity. This lets you choose the identity to use whenever OE starts, and each identity has its own set of folders and options, and collects only its own mail.

After setting them up, which involves entering details of their email accounts and other options on Tools, Accounts and Tools, Options, remember to remove their details from your own identity.

Q I FOLLOWED your tips to run Disk Defragmenter. Rundll isn't appearing in the "Close Program" dialog box. Is this a problem? When I ran Disk Defrag it took just over an hour, whereas previously it has taken six to eight hours. You mentioned setting your screensaver to "None". How is this achieved?

Chris Lavis

A NO, it's not a problem if Rundll isn't shown in the dialog, but if it were there it would be best not to close it.

To set the screensaver to None, right-click a blank area of the desktop and choose Properties and you'll see the Display Properties dialog (also in Control Panel). Switch to the Screensaver tab and select [None] from the list. After running the Defragmenter or ScanDisk, use the same dialog to switch back to the screensaver you like to use.

Q I HAVE a Bush Internet set-top box, which I am pleased with, but it will not allow me to access some sites unless I have Flash or IE5. Can you tell me what these are and if I can upgrade to these by means of a chip?

Lastly, I would like to access msn.com munities but can't due to needing IE5. Is there is a "backdoor" URL I can use?

Brian Dann

A FLASH and IE5 (Internet Explorer 5) are computer programs: Flash is used to display animations or interactive pages, and IE5 is the most popular of the programs to browse web pages.

While set-top boxes and Internet TVs do give you some access to the Web and email, there's no escaping the fact that the Net is a medium designed for computers, so some email atta- chments and web pages will always be inaccessible. The comments I've seen about Bush Internet suggest there are no upgrades or workarounds, but if anyone knows differently, get in touch.

Q AFTER having uninstalled a garden design program I am still left with the titles in the programs list when I click on Program from the Start menu. Could you tell me how I can get rid of them?

Cliff Smith

A IF you're using Windows 98 or Me, just right-click on any item you don't want and choose Delete. Another way is to choose Start menu, Settings, Taskbar & Start Menu, then click the Advanced tab followed by the Remove button, which will let you delete items.
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Title Annotation:Features
Publication:The Mirror (London, England)
Date:Feb 22, 2002
Words:536
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