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athenahealth Launches National Database of Medical Practice Performance Metrics; Live Benchmarking Program Helps Practices Improve Financial and Operational Performance through Competitive Motivation.


WATERTOWN, Mass. -- athenahealth, Inc., the premier provider of web-based software, knowledge, and services for medical practices, has launched a new service for its customers designed to help physician practices improve their financial and operational performance by measuring themselves against similar practices across the nation. The athenahealth Live Benchmarking Program provides the first real-time, online benchmarking service of its kind. Available to all athenahealth clients, the program has proven to be an extremely effective way to use healthy competition to motivate continuous improvement among practices. As part of the program, athenahealth is offering a quarterly rewards program to further fuel its customers' motivation to leverage the data and improve their practices' operational performance through designated metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. .

athenahealth's Live Benchmarking Program is designed to analyze performance on four of the best practice metrics tracked by athenahealth's athenaNet(R) Web-based software. Practices can compare their numbers against other athenahealth practices by state, region, specialty, group size or national average. Practices can look at their real-time ranking for each best practice category for a 7-day or 91-day average. The four benchmarks tracked through athenahealth Live Benchmarking are:

--Charge Entry Lag - The average days elapsed e·lapse  
intr.v. e·lapsed, e·laps·ing, e·laps·es
To slip by; pass: Weeks elapsed before we could start renovating.

n.
 between time of service and charge entry.

--Hold Lag and Manager Hold Lag - As part of athenahealth's "rules engine" service, which monitors a practice's front-desk workflow The automatic routing of documents to the users responsible for working on them. Workflow is concerned with providing the information required to support each step of the business cycle.  in real-time and identifies billing errors, office staff are able to make corrections well before claim submission. A practice's claims are put into one of two "hold buckets" awaiting approval before submission. These metrics represent the average number of days a claim waits in the administrator's or practice manager's hold buckets.

--Self-pay over 90 days - The percentage of open self-pay balances still unpaid after 90-days.

"athenahealth's new Live Benchmarking Program combines real-time, standardized standardized

pertaining to data that have been submitted to standardization procedures.


standardized morbidity rate
see morbidity rate.

standardized mortality rate
see mortality rate.
 performance data that allows practices of all sizes to see dramatic operational and financial improvement - all through the power of peer motivation," said Jonathan Bush Jonathan James Bush (born May 6,1931), an American banker, a brother of President George H. W. Bush, and an uncle of President George W. Bush. Education
Bush graduated from the Hotchkiss School and Yale University.
, chairman and chief executive officer of athenahealth. "This industry-first, live benchmarking service is just another manifestation man·i·fes·ta·tion
n.
An indication of the existence, reality, or presence of something, especially an illness.


manifestation
(man´ifestā´sh
 of athenahealth's obsession with service and customer success."

The Live Benchmarking Program is designed to tap into the motivational power of competition to help practices improve their overall performance. As an added incentive, athenahealth is awarding prizes to the best performing practices in each category regionally (Northeast, Southern, Midwestern, and Western) and within three specialty groups (Medical Specialties Medical Specialties
See also anatomy; disease and illness; drugs; health; remedies; surgery.

adenography

the science of the description of glands. — adenographic, adj.
, Primary Care, and Surgical Specialties In all modern medical training programs, a surgeon must specialise in an area.

The exact number of recognized specialties depends on one's purpose in counting them. The following specialties are often described:
  • Cardiothoracic surgery
  • General surgery
). Quarterly Live Benchmarking winners will be recognized at athenahealth's annual User Conference in October 2006 and will be entered into a raffle to receive a week-long trip for four to a tropical getaway.

Family Care Associates, a solo physician practice based in Wellesley, Massachusetts Wellesley is a town in Norfolk County, Massachusetts, United States. The population was 26,613 at the 2000 census. It is best known as the home of Wellesley College and Babson College.  was the Q2 2006 winner among practices in the Northeast for the Primary Care specialty group. "athenahealth's Live Benchmarking Program allows access to real-time, up-to-the minute data on how we stack up against other practices across the nation," said Cora Schrader, office manager of Family Care Associates. "I can now look at our practice's financial and operational numbers each morning and actually create a benchmark for us to beat. This helps set the pace for the day as our office takes great pride in working to improve our numbers. It really feels like we're competing on a daily basis to be the best practice nationally against what we consider healthy competition. Live benchmarking is another example of the constant innovations and improvements athenahealth keeps building into athenaNet."

Altavista Medical Center, part of Centra Health in Lynchburg, Virginia Lynchburg is an independent city located in the Commonwealth of Virginia. As of the 2006 census, the city had a total population of 67,720, but is at about 70,000 residents as of 2007.  was the Southern region winner in the Primary Care specialty group for Q2 2006. "We were very excited when we heard that one of our practices - Altavista Medical Center - had won," said Tammy Tweedy, Director of Centra Health Professional Services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. . "We were especially proud since that practice runs with a very lean staff with only one biller bill·er  
n.
One that bills, as:
a. A clerk who prepares bills.

b. A machine used in preparing bills.
 on site."

About athenahealth

athenahealth provides the only physician revenue and clinical cycle management offering that integrates web-based practice management and EMR (ElectroMagnetic Radiation) The emanation of energy from everything in the universe. Although the EMR from electrical and electronic devices is typically measured for practical, every-day situations, every object, including humans, emanates energy.  software, continually updated payer knowledge, and back office processing into a single service. The results are faster payment at lower cost, improved patient care, higher revenue retention and less hassle for the more than 8,000 providers using athenahealth nationwide. The company collects nearly $2 billion on behalf of its clients annually. athenahealth is dedicated to helping providers make optimum use of their time, ultimately improving the quality of service delivered and the financial reward for it. For more information about athenahealth, visit our Web site at www.athenahealth.com or call 1-888-652-8200.
COPYRIGHT 2006 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2006, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Date:Aug 23, 2006
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