Zzyzx Enhances Service and Support Program With Full 24/7 Plan; Company Solidifies No. 1 Dun & Bradstreet Ranking for Best Service and Fastest Response Time in Industry.SAN DIEGO--(BUSINESS WIRE)--May 18, 1999-- Zzyzx Peripherals Inc., a leading manufacturer of platform independent, high-availability RAID storage systems and the country's leading seller of Sun(TM) compatible Tatung(TM) desktop and rack mount UNIX UNIX Operating system for digital computers, developed by Ken Thompson of Bell Laboratories in 1969. It was initially designed for a single user (the name was a pun on the earlier operating system Multics). (TM) workstations, today announced an enhanced service Enhanced service is service offered over commercial carrier transmission facilities used in interstate communications, that employs computer processing applications that act on the format, content, code, protocol, or similar aspects of the subscriber's transmitted information; and support program for all of its RAID products that sets new industry standards for performance and reliability. Under the new program, Zzyzx will now be offering complete technical and customer support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services 24 hours per day, seven days per week. Customers can now rely on worry-free on-site and telephone support at any time -- day or night. To ensure a smooth, seamless process, Zzyzx will always be the point of contact for customers. When notified of an on-site technical support need through the company's new 24-hour technical support hotline, Zzyzx will manage the call from start to finish and immediately dispatch engineers to the customer's facility. "This was absolutely key in order to make this program a success," said Gary Hutchins, technical support manager at Zzyzx. "This is the type of high-level service that is required of successful storage companies. With the broad array of platforms and technologies that we offer, providing our customers with full 24-hour support, both over the phone and on-site, was an easy decision for us -- it undoubtedly gives customers added peace of mind knowing that we are managing the entire process for them from beginning to end." Raising Industry Standards The new program, which solidifies the company's number one ranking by Dun & Bradstreet for the industry's best service and support and quickest response times, boasts virtually no waiting on-hold, with immediate call backs that are prompt and from knowledgeable technical support managers skilled in problem solving problem solving Process involved in finding a solution to a problem. Many animals routinely solve problems of locomotion, food finding, and shelter through trial and error. . This system is a refreshing change for the industry and is clearly distinguished from those of competitors, where it is routine for callers to be placed on-hold for hours at a time, be subjected to frustrating frus·trate tr.v. frus·trat·ed, frus·trat·ing, frus·trates 1. a. To prevent from accomplishing a purpose or fulfilling a desire; thwart: voice mail trees and can sometimes wait days for a call to be returned. "Unlike the service and support programs of our competitors, our program extends to every level of the company -- not only the service and support department," said Steven Rosoff, president of Zzyzx. "It extends to accounting, sales, marketing -- everything from reception to shipping and receiving. At the end of the day, our customer relationships are the most important thing to us -- they are the lifeblood life·blood n. 1. Blood regarded as essential for life. 2. An indispensable or vital part: Capable workers are the lifeblood of the business. of the company. There's a 'whatever it takes' attitude and approach, combined with the highest ethical standards in the industry, that is pervasive at Zzyzx. And we know from the customer feedback how positively this resonates with them." Pricing & Availability The new service and support plan is currently available to all Zzyzx customers. Pricing starts from $1,000. About Zzyzx Zzyzx Peripherals Inc, headquartered in San Diego San Diego (săn dēā`gō), city (1990 pop. 1,110,549), seat of San Diego co., S Calif., on San Diego Bay; inc. 1850. San Diego includes the unincorporated communities of La Jolla and Spring Valley. Coronado is across the bay. , manufactures and distributes innovative storage solutions, workstations and peripherals for UNIX and NT environments. The company's expertise and extensive product line includes leading-edge storage solutions such as RAID arrays, customized Storage Area Networks (SAN) using Fibre Channel and SCSI SCSI in full Small Computer System Interface Once common standard for connecting peripheral devices (disks, modems, printers, etc.) to small and medium-sized computers. SCSI has given way to faster standards, such as Firewire and USB. technologies, Sun compatible SPARC (Scalable Performance ARChitecture) A family of RISC CPUs from Sun that runs mostly under Sun's Solaris, but also under Linux and BSD operating systems. After development began in the mid-1980s by David Patterson of the University of California at Berkeley and Bill workstations, controllers, disk, optical and tape drives, libraries, software, memory, CPU CPU in full central processing unit Principal component of a digital computer, composed of a control unit, an instruction-decoding unit, and an arithmetic-logic unit. upgrades and more. To learn more about Zzyzx Peripherals Inc.'s products, custom storage solutions and industry-leading service and support, please visit the company's Web site, at www.zzyzx.com All trademarks are the property of their respective holders. |
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