Zenprise Moves into the Mobile Market.Automated Troubleshooting Software Provider Launches Zenprise for BlackBerry FREMONT, Calif. -- Zenprise, Inc. today announced the expansion of its product suite to provide automated troubleshooting of operational issues across BlackBerry[R] enterprise environments. Using award-winning Correlation, Causation causation Relation that holds between two temporally simultaneous or successive events when the first event (the cause) brings about the other (the effect). According to David Hume, when we say of two types of object or event that “X causes Y” (e.g. and Correction technology, Zenprise proactively troubleshoots and prescribes fixes to BlackBerry[R] Enterprise Server (BES) email and application issues, thereby enabling companies to manage the growth of BlackBerry users and service levels with confidence. The number of enterprise mobile device users is growing rapidly. The Radicati Group projects the number of wireless email Wireless Email or Push E-mail for enterprises is an email solution for small handheld platforms that is secure and managed centrally by enterprise server. Wireless technology adoption has seen a dramatic increase over the past few years. users to grow from 12 million users in 2006 to 199 million users in 2010. With this rapid growth in users comes several unique challenges, including: increasing the number of users and services without increasing people support costs, cost effectively planning infrastructure requirements for capacity upgrades, and maintaining high service levels. "With a large number of BlackBerry devices, we are always looking for Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. ways to automate the day to day management of our BlackBerry infrastructure," said Gilbert Villaroman, Sr. Network Administrator, Ross Stores. "Solutions like Zenprise are a viable alternative to help automate our troubleshooting process, thereby freeing up time for me and my team." Zenprise ensures that existing IT professionals can do more with the same number of resources. By automatically troubleshooting problems in real-time, Zenprise quickly isolates the true cause of problems that can occur across the BlackBerry environment. This frees IT professionals from manual, time consuming troubleshooting and support work. Zenprise also calculates capacity usage trends for the BlackBerry environment and displays the detail via visual capacity planning Determining the required future configuration of hardware and software for a network, datacenter or Web site. There are numerous capacity planning tools on the market used to monitor and analyze the performance of the current hardware and software. maps. This allows IT organizations to properly plan for BlackBerry deployments and predictably manage growth. "Use of mobile devices, such as BlackBerry, has increased throughout the enterprise," said Jayaram Bhat, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Zenprise. "Organizations face increased pressure around support costs, capacity planning, and high service level expectations as the number of users with BlackBerry access expands. Our new offering will help IT address these issues and stay ahead of the game." Zenprise for BlackBerry also provides early detection and warning of service disruptions before they impact executives and employees. This helps ward off service interruptions, and ensures continued mobile user productivity and customer satisfaction. "Customers rely on the BlackBerry solution to enhance corporate productivity outside of the office," said Jeff McDowell, Vice President, Global Alliances, Research In Motion. "Solutions from companies like Zenprise can help our enterprise customers maintain service levels in a cost effective and predictable manner as their BlackBerry deployments quickly grow." BlackBerry support is offered as a module in Zenprise 3.0. The newest version of Zenprise also includes several enhancements to the existing Microsoft[R] Exchange module. Zenprise 3.0--BlackBerry Features Zenprise for BlackBerry includes unique features to help troubleshoot problems across the broader BlackBerry environment: * Automated Troubleshooting - proactively troubleshoots complex problems across a BlackBerry enterprise environment. * Visual Capacity Planning Maps - provides IT professionals with application, mail and user usage trends as well as detailed service performance profiles. This ensures IT organizations are able to better plan for BlackBerry deployments and manage growth predictably. * Predicative pred·i·cate v. pred·i·cat·ed, pred·i·cat·ing, pred·i·cates v.tr. 1. To base or establish (a statement or action, for example): I predicated my argument on the facts. Analysis - predicts impending im·pend intr.v. im·pend·ed, im·pend·ing, im·pends 1. To be about to occur: Her retirement is impending. 2. service interruptions before mobile users call with problems. By proactively resolving these issues, Zenprise can help ensure high service levels. * Prescriptive pre·scrip·tive adj. 1. Sanctioned or authorized by long-standing custom or usage. 2. Making or giving injunctions, directions, laws, or rules. 3. Law Acquired by or based on uninterrupted possession. Fixes - automatically generates a prescriptive step-by-step action plan to fix BlackBerry problems. * Embedded Inserted into. See embedded system. Expertise - detects nearly 5,000 problems and provides expert prescriptive resolutions to detected problems. The system activates embedded knowledge from BlackBerry experts. Zenprise 3.0--Exchange Features Zenprise 3.0 includes new features that automatically troubleshooting problems across the Microsoft Exchange Messaging and groupware software for Windows from Microsoft. Exchange Server is an Internet-compliant e-mail system that runs under Windows NT/2000 and Windows Server 2003. It can be accessed by Web browsers, the Exchange client, versions of Outlook and the earlier Windows Inbox. environment: * Proactive detection of internal and Internet mail See Internet e-mail service. performance problems - Zenprise baselines how long it takes for email to arrive to all global Exchange servers deployed within a given organization, as well as time to reach an Internet destination. Customers are proactively notified of any degradation in mail delivery times. Customers can measure mail delivery for different size emails (i.e., mail performance for an email with no attachments vs. email with a 2 MB attachment). * Proactive detection of mail delivery failures - Zenprise automatically sends test messages to all global Exchange servers deployed within a given organization, as well as to Internet destinations. Any non-delivery of mail results in a notification to the correct IT professional. * Automatic RBL (Realtime Blackhole List) A list of the IP addresses of known spammers. See MAPS. detection and prevention - Zenprise automatically discovers whether a company is inadvertently placed on a Real-Time Block List (RBL). RBLs are lists of internet addresses There are two kinds of addresses that are widely used on the Internet. One is a person's e-mail address, and the other is the address of a Web site, which is known as a URL. Following is an explanation of Internet e-mail addresses only. For more on URLs, see URL and Internet domain name. that are known to be sources of spam E-mail that is not requested. Also known as "unsolicited commercial e-mail" (UCE), "unsolicited bulk e-mail" (UBE), "gray mail" and just plain "junk mail," the term is both a noun (the e-mail message) and a verb (to send it). , generally maintained by independent third parties or service providers to help fight spam. Zenprise Advantage Core to Zenprise's ability to automatically troubleshoot and prescribe fixes for email problems is its ability to codify codify to arrange and label a system of laws. Exchange & BlackBerry expertise into software. Zenprise works with the world's foremost Exchange and BlackBerry experts to catalogue system errors across multiple applications, and proceeds to map these errors to their underlying causes. This information is then stored in Zenprise's Symptom Database. The software's patent pending algorithms then detect errors in a customer's environment, and automatically map these errors to the associated problems codified cod·i·fy tr.v. cod·i·fied, cod·i·fy·ing, cod·i·fies 1. To reduce to a code: codify laws. 2. To arrange or systematize. in the Symptom Database. Pricing and Availability Both the BlackBerry and Exchange modules plug into the Zenprise Enterprise Management Server. Zenprise for BlackBerry costs $5 per BlackBerry user per year, while Zenprise for Exchange costs $5 per Exchange user per year. Pricing includes support, subscription updates, and Zenprise software for as many Exchange and BES servers as there are in the customer environment. About Zenprise Zenprise provides service-management software that delivers real-time, automated troubleshooting and expert resolutions to problems across the Microsoft Exchange and BlackBerry environment. Founded in 2003, Zenprise is headquartered in Fremont, California For the unincorporated community in Yolo County, California, see . Fremont (IPA: /ˈfriːmɒnt/) is a city in California that was incorporated on January 23, 1956, from the merger of five smaller communities: and is privately held with funding from investors Bay Partners, Mayfield, and Shasta Ventures. Zenprise's executive and product teams bring enterprise software experience from companies such as Mercury, EDS (Electronic Data Systems, Plano, TX, www.eds.com) Founded in 1962 by H. Ross Perot (independent candidate for the President of the U.S. in 1992), EDS is the largest outsourcing and data processing services organization in the country. , Zambeel, Bay Networks, and Loudcloud. For more information, go to www.zenprise.com. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited. RIM assumes no liability and makes no representation, warranty or guarantee in relation to third party products or services. |
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