Yube releases e-services suite. (New Products).Yube Inc., a provider of Web-based customer-facing software for post-sales customer services automation, has announced the immediate availability of Yube e-Services An umbrella term for services on the Internet. E-services include e-commerce transaction services for handling online orders, application hosting by application service providers (ASPs) and any processing capability that is obtainable on the Web. See e-speak. Suite Release 5.0 for licensing or as a hosted solution. The release includes a new application for RMA (RealMedia Architecture) See RealMedia. (return material/merchandise authorization The right or permission to use a system resource; the process of granting access. See access control. ) management, in addition to enhancements in the areas of management reporting, knowledge base/FAQs, Web site branding and defect tracking In engineering, defect tracking is the process of finding defects in a product, (by inspection, testing, or recording feedback from customers), and making new versions of the product that fix the defects. . The RMA application is fully integrated with other applications in the suite and enables submission of RMA requests over the Web by end customers, internal processing of the RMA and the eventual closure of the returns process by the customer. With RMA management and other additions to the software, release 5.0 aims to extend the power of Yube's solution for post-sales customer services automation that allows enterprises to realize immediate ROT and enhance customer loyalty with end-to-end end-to-end a pattern of anastomosis in which severed ends are matched and united, in contrast with other patterns such as end-to-side or side-to-side. Usually applied to anastomosis of the intestine. Web self-service, depth and breadth of automation and built-in service processe s. |
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