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You can work, but you can't hide. (Up Front: news, trends & analysis).


You may not have heard of presence awareness technology yet, but it soon could change the way you work.

Imagine if your computer, cellular phone, and other communication devices contained technology that allowed them to determine whether your device was on and whether you were using it, and to communicate such information to other devices and networks?

Presence awareness technology enables equipment on a network to be detected automatically by other devices. It is not science fiction, and in the very near future it soon might be ubiquitous in communication equipment everywhere. Telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications.  giant Motorola soon will roll out a presence-based system that will allow a caller to know whether another person's cellular phone is on and whether it is being used. Nokia and Ericsson also are developing the technology for use in wireless and landline Land based. Refers to standard telephone and data communications systems that use in-ground and telephone pole cables in contrast to wireless cellular and satellite services.  phones. Other major companies are considering presence technology for use with handheld computers A computing device that can be easily held in one hand while the other hand is used to operate it. The Palm devices are a popular example. See Palm, smartphone and palmtop. , wireless Web pads See Webpad. , vehicle communications systems In telecommunication, a communications system is a collection of individual communications networks, transmission systems, relay stations, tributary stations, and data terminal equipment (DTE) usually capable of interconnection and interoperation to form an integrated whole. , and even Web-enabled exercise machines.

Experts say some systems will even use satellite tracking systems such as the U.S. Department of Defense's Global Positioning System Global Positioning System: see navigation satellite.
Global Positioning System (GPS)

Precise satellite-based navigation and location system originally developed for U.S. military use.
 to detect an individual's location while he or she is logged on to a computer or cellular phone.

There are many good uses for such technology. For example, presence-enabled wireless handheld computers and phones could alert an individual when a friend is a mile away. Such technology could keep track of cellular phone-toting teens for parents. For businesses, a phone-based system could automatically connect teleconference participants at the instant every one is available.

But will this technology, which many consider too invasive invasive /in·va·sive/ (-siv)
1. having the quality of invasiveness.

2. involving puncture of the skin or insertion of an instrument or foreign material into the body; said of diagnostic techniques.
, fly in corporate America? If a recent Bell Labs project recently reported by the New York New York, state, United States
New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of
 Times is any indication, probably not. In the "Rear View Mirror" project, scientist James Herbsleb and colleagues studied a group of employees in American and European offices who used a Bell Labs instant messaging Exchanging text messages in real time between two or more people logged into a particular instant messaging (IM) service. Instant messaging is more interactive than e-mail because messages are sent immediately, whereas e-mail messages can be queued up in a mail server for seconds or  system for more than a year.

Herbsleb says German employees complained that the system worked like a surveillance tool, and they did not like the idea that supervisors could detect and monitor their time and actions while they were using their computers.

Because of privacy issues, Bell Labs researchers altered the software to give users complete control. Then the program's default options were set to make users appear to be offline. If employees wanted co-workers to know they were logged in, they had to turn on the feature that displayed their availability.

But Herbsleb says that solution did not work well. The software was intended to avoid annoyances like phone tag, but it is useless if employees have to announce their availability to colleagues. That misses the point of presence technology--to sense what is going on without any action by a user.

Before this technology can take off, experts say software developers will have to design presence awareness systems to satisfy those who want privacy and those who do not mind if their supervisor's PC knows where they are and what they're doing. On second thought, why would anyone want that?
COPYRIGHT 2002 Association of Records Managers & Administrators (ARMA)
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2002, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Information Management Journal
Article Type:Brief Article
Date:May 1, 2002
Words:504
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