Xpherix Announces Two Call Center Partnerships; U.S.-Based Airpage and Germany-Based CCN Provide Personalized Directory Assistance Based on Xpherix Dynamic Directory Technology.Business Editors SAN ANTONIO--(BUSINESS WIRE)--March 21, 2002 Xpherix Corporation, the leading provider of personalized directory assistance solutions announced today that Airpage, a U.S.-based provider of nationwide information services See Information Systems. , and Communication Center Nurnberg (CCN CCN Cloud Condensation Nuclei CCN Church Communication Network CCN Conseil Canadien des Normes (Standards Council of Canada) CCN Critical Care Nurse CCN Certified Clinical Nutritionist CCN Community Care Network CCN Cyclin ), a Germany-based provider of business communication services, are offering Xpherix's Personalized Directory Assistance solutions to their customers. Personalized directory assistance enables mobile professionals to access the information in their personal address books through an operator from any phone, anywhere in the world or via a Web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. . Traditional directory assistance listings do not contain critical contact information that mobile professionals need during their business day such as mobile phone numbers, direct line numbers, and unlisted numbers. With Xpherix's Personalized Directory Assistance, subscribers can exchange electronic business cards with each other and when a contact updates his electronic business card, the change is automatically broadcasted to everyone who has chosen to receive it. This unique feature, made possible by Xpherix Dynamic Directory technology, ensures that the information in a subscriber's address book is always current for both the subscriber and the directory assistance operator. Additionally, directory assistance providers and call centers can now offer premium services based on personal contact information such as call completion and the delivery of fax, SMS (1) (Storage Management System) Software used to routinely back up and archive files. See HSM. (2) (Systems Management Server) Systems management software from Microsoft that runs on Windows NT Server. and email messages. Subscribers can upload existing information from a standard PIM (1) (Protocol Independent Multicast) A multicast routing protocol endorsed by the IETF. Used in conjunction with an existing unicast routing protocol, it comes in two flavors: Dense Mode (PIM-DM) is used when recipients in the target group are in a concentrated system such as Microsoft Outlook For the e-mail and news client bundled with certain versions of Microsoft Windows, see . Microsoft Outlook or Outlook (full name Microsoft Office Outlook (R) or Palm Desktop(R). Airpage offers Xpherix's Personalized Directory Assistance throughout the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . CCN offers Personalized Directory Assistance throughout Germany. "Airpage is always looking to meet the needs of our customers and as our customers become more mobile, they need a way to connect with their important contacts," said Dan Johnson Dan Johnson may refer to:
"Offering Xpherix's Personalized Directory Assistance service to our customers helps us become increasingly competitive in our deregulated market," noted Ulf Uebel, managing director, CCN. About Airpage Airpage is a Montana-based provider of information services that include nationwide call center and help desk operations. As a provider of paging and call center services for almost 30 years, Airpage's customers rely on them for 800-number, help desk and other telecommunication services. About CCN Communication Center Nurnberg GmbH, is located in Nurnberg, Germany. CCN provides business communication service solutions that help companies use communication technology for a transparent flow of information. CCN services include needs analysis and optimal custom solutions designed for future growth. CCN provides its customers customer relationship management and integrated communication services. About Xpherix Xpherix Corporation is the leading provider of personalized directory assistance solutions for corporations and mobile professionals. Their dynamic directory technology and telco-class infrastructure for accessing, storing, and automatically updating personal address books and enterprise directories, provide new services and enhancement options. Xpherix products and services create incremental Additional or increased growth, bulk, quantity, number, or value; enlarged. Incremental cost is additional or increased cost of an item or service apart from its actual cost. revenue opportunities for directory assistance providers and competitive wireline/wireless carriers who provide directory assistance to individual subscribers and corporate enterprises. A privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. , Xpherix is headquartered in Sunnyvale, Calif. with European headquarters in Munich, Germany. More information can be found at www.xpherix.com. |
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