Xchanging Upgrades to Talisma 6.0 For Enhanced Customer Service from HR Services.BELLEVUE, Wash. -- Business Process Services Provider, Xchanging, To Deliver Enhanced Customer Service More Efficiently to HR Customers with Talisma 6.0 Talisma(TM), a provider of multi-channel CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solutions, announced today that Xchanging, the leading provider of outsourced HR services, will be upgrading to Talisma 6.0 this month to deliver an enhanced and more efficient HR service to the employees of global customers, such as BAE Systems BAE Systems British manufacturer of aircraft, missiles, avionics, naval vessels, and other aerospace and defense products. BAE Systems was formed (1999) from the merger of British Aerospace (BAe) with Marconi Electronic Systems. and Compass Group The British company Compass Group LSE: CPG is one of the largest food service businesses in the world. It provides catering services to many types of institutions, for example schools, hospitals, companies and nursing homes. . Xchanging's HR Customer Service Advisors (CSAs) deliver HR services to over 250,000 employees and their dependants at customer organizations around the world. Xchanging has used Talisma since May 2002 to manage over thousands of interactions with these employees, whether by phone, fax, email or postal mail, and maintain a unified view of each employee. The enhanced performance and versatility of Talisma 6.0 will enable the Advisors to deal with customers more efficiently, thereby improving customer service levels. The new WorkSpace framework in Talisma 6.0 will allow Xchanging's HR team to view multiple Talisma screens as well as external applications, such as employee self service portals and recruitment applications, from within the Talisma application, which will present a more comprehensive view of employees. Viewing multiple applications simultaneously will reduce the time it takes to complete interactions, resulting in increased Advisor responsiveness and efficiency. Xchanging will also be implementing Talisma Chat during the upgrade to Talisma 6.0. Talisma Chat will allow employees to participate in real-time text chat via the self-service online portal. Talisma 6.0 also adds collaborative browsing Synchronizing browser access to the same sites. As one user browses the Web, the other users trail along automatically and link to and view the same pages from their own Web browsers. to Talisma Chat, enabling Advisors to help customers navigate the online portal as well as any other Web site. This will allow Xchanging's Advisors to provide valuable assistance with tasks such as online form filling, completing appraisal forms and booking training courses. "Talisma is the foundation that supports all of our interactions with our HR clients and is essential to ensure that we deliver high quality customer service. Talisma helps us identify exactly who is calling and gives us rapid access to a complete history of interactions enabling us to deal with their enquiry more effectively," commented Alan Bailey, Xchanging's Head of Sales at HR Services. Craig Gordon Craig Sinclair Gordon (born 31 December 1982 in Edinburgh, Scotland) is a Scottish footballer, currently a goalkeeper for both Sunderland and the Scotland national team. Club career Hearts , managing director, Talisma Europe for Talisma, said: "Xchanging's use of Talisma is a perfect example of the benefits of multi-channel customer interaction management. The employees of its end-user customers communicate through the entire spectrum of communication channels: phone, fax, email, postal mail, and now chat. It is vital that customer service advisors in Xchanging have access to a full history of interactions with each employee in order to deliver a first class service and Talisma gives them this information instantly at their fingertips "Fingertips" is a 1963 number-one hit single recorded live by "Little" Stevie Wonder for Motown's Tamla label. Wonder's first hit single, "Fingertips" was the first live, non-studio recording to reach number-one on the Billboard Pop Singles chart in the United States. ." About Xchanging Xchanging is the fastest growing business process services company in the world. From nothing to 3,000 people located in 8 countries in 5 years. Xchanging handles mission-critical processing where there is high complexity combined with economies of scale. It uses a unique methodology and portfolio of reusable assets across non-core functions such as: securities processing, insurance processing, F&A, international HR and procurement. Xchanging runs and continuously improves the delivery of non-core functions allowing our clients to focus on their core business. www.xchanging.com About Talisma Talisma is a global provider of multi-channel CRM solutions that integrate the power of self-service, E-mail, chat, phone and campaign applications with a mature, robust enterprize multi-channel interaction management platform, comprehensive analytics and a fully integrated system-wide database. Talisma's global customers include Microsoft, Citibank, Coast Capital Savings Coast Capital Savings is a credit union based in Surrey, British Columbia, and is the second largest Credit Union in Canada. The credit union was created out of a union between Richmond Savings Credit Union and Pacific Coast Savings Credit Union in 2000. , Dell, Aviva, HGTV HGTV Home and Garden Television , MWB MWB Mission Without Borders (Christian humanitarian organization) MWB Metropolitan Water Board MWB Must Win Battle MWB Motor Whaleboat MWB Maximum Window Burp MWB Marine Whaleboat MWB Ministries Without Borders MWB Milkweed Bug , and Sony. Talisma is based in Bellevue, Washington Bellevue is a rapidly growing city in King County, Washington, U.S., across Lake Washington from Seattle. Long known as a suburb or satellite city of Seattle,[1] it is now categorized as an edge city or a boomburb. , with offices across the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Europe, and Asia. For more information, please visit www.talisma.com. |
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