Xcel Energy Selects Indus Service Delivery Management Solutions to Optimize Field Services Operations.Business Editors/High-Tech Writers ATLANTA--(BUSINESS WIRE)--April 19, 2004 Integrated Suite Features Resource Optimization, Mobility and Asset Management Indus International Inc. (Nasdaq:IINT), a leading provider of Service Delivery Management (SDM SDM - Schematic Data Model )(TM) solutions, today announced that Xcel Energy has selected field service optimization software Free and Open Source software
Indus SDM solutions are complete suites designed to optimize performance across customer, asset and workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. processes. The solutions fully support utilities' transmission and distribution organizations and their unique challenges. Xcel Energy will validate the power of robust field resource optimization, Web-based order entry and management, real-time graphical intelligence portals, mobility functions and executive dashboards through its innovative pilot program. These capabilities will complement Xcel Energy's existing Indus PassPort enterprise asset management (EAM (1) (Enterprise Asset Management) The management and control of the information technology assets within the enterprise. The asset management repository includes a description of the asset as well as contract information pertaining to its acquisition. ) solution to provide an end-to-end business flow for true operational excellence in its field force operations. "We are leveraging today's most advanced technologies to make us a more efficient and customer-centric utility, and we see Indus Service Delivery Management solutions as having great potential for maximizing our asset and field force operations," said Ray Gogel, VP & CIO CIO: see American Federation of Labor and Congress of Industrial Organizations. (Chief Information Officer) The executive officer in charge of information processing in an organization. , Xcel Energy. "The focus of Indus' SDM solutions is on operational business flows across the entire organization, and this aligns with our strategy for delivering transformational business value through effective partnering with key technology providers. Working in close partnership with Indus, this strategy is expected to help Xcel Energy be more agile and responsive to our market and customer needs." "The Indus Service Delivery Management solutions should support our customer commitments by optimizing the flow of critical information across our organization, from the designer to the worker in the field," said Xcel Energy's executive in charge of the Utility of the Future initiative, Kenneth J. Zagzebski. "Getting the right information to the right personnel in real time will improve our field force effectiveness and enhance our customer service by ensuring work is done effectively and on time." "The opportunity to work with an industry leader like Xcel Energy on an advanced field service management project highlights the expertise that Indus offers in this area, and it showcases the unmatched capabilities of our Service Delivery Management solutions," said Indus President and Chief Executive Officer Greg Dukat. "We are excited to fortify for·ti·fy v. for·ti·fied, for·ti·fy·ing, for·ti·fies v.tr. To make strong, as: a. To strengthen and secure (a position) with fortifications. b. To reinforce by adding material. our partnership with Xcel Energy, with whom we share a common vision. Both of our companies are committed to creating next-generation solutions for field services which focus on delivering the highest quality in customer service, as well as the greatest ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). for energy companies." Xcel Energy will integrate Indus Field Service Suite, blending workforce optimization with asset management and mobility functionality to manage the entire business process for its field workforce. The initiative will impact design, construction and maintenance work. This effort is part of a joint, partner-led transformation program to rapidly deploy and test the technology solutions being implemented. About Xcel Energy Xcel Energy (NYSE NYSE See: New York Stock Exchange :XEL XEL New Carlisle, Quebec, Canada - New Carlisle / via Rail Service (Airport Code) ) is a major U.S. electricity and natural gas company with regulated operations in 11 Western and Midwestern states. Xcel Energy provides a comprehensive portfolio of energy-related products and services to 3.3 million electricity customers and 1.8 million natural gas customers through its regulated operating companies. In terms of customers, it is the fourth-largest combination natural gas and electricity company in the nation. Company headquarters are located in Minneapolis. More information is available at www.xcelenergy.com. About Indus International Indus is a leading provider of Service Delivery Management (SDM) solutions, which help clients in a broad array of industries optimize the management of their customers, workforce, spare parts Spare parts, also referred to as Service Parts is a term used to indicate extra parts available and in proximity to the mechanical item, such as a automobile, boat, engine, for which they might be used. Spare parts are also called “spares. inventory, tools and documentation in order to maximize performance and customer satisfaction while achieving significant cost savings. Indus customer, asset and workforce management software products, professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. and hosted service offerings improve our clients' profitability by reducing costs, increasing capacity and competitiveness, improving service to their customers, facilitating billing for services and ensuring regulatory compliance. Indus solutions have been purchased by more than 400 companies in more than 40 countries, representing diverse industries -- including manufacturing, utilities, telecommunications, government, education, transportation, facilities and property management, consumer packaged goods Noun 1. packaged goods - groceries that are packaged for sale foodstuff, grocery - (usually plural) consumer goods sold by a grocer plural, plural form - the form of a word that is used to denote more than one and more. For more information, visit our Website at http://www.indus.com. Safe Harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. Statement under the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995 This press release contains statements, estimates or projections that are not historical in nature and that may constitute "forward-looking statements" as defined under U.S. federal securities laws. These statements include, but are not limited to, the value, cost savings, efficiencies and other benefits of the Indus Field Service Suite offering. These statements, which speak only as of the date given, are subject to certain risks and uncertainties that could cause actual results to differ materially from our Company's historical experience and our expectations or projections. These risks include, but are not limited to, the successful integration of the acquisition of Wishbone wishbone see furcula. Systems, including the challenges inherent in diverting the Company's management attention and resources from other strategic matters and from operational matters, the successful rationalization of the Wishbone business and products, ability to realize anticipated or any synergies or cost-savings from the acquisition, current market conditions for Indus' products and services, Indus' ability to achieve growth in its combined company offerings, Indus' ability to achieve projected revenues, gross margin, operating results and earnings, market acceptance and the success of Indus' products, the success of the Company's product development strategy, Indus' competitive position, the ability to enter into new partnership arrangements and to retain existing partnership arrangements, uncertainty relating to and the management of personnel changes, timely development and introduction of new products, releases and product enhancements, current economic conditions, heightened security and war or terrorist acts in countries of the world that affect the Company's business, and other risks identified from time-to-time in the Company's SEC filings. Investors are advised to consult the Company's filings with the SEC, including its 2002 Annual Report on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. , as amended, and subsequent quarterly reports on Form 10-Q Form 10-Q See 10-Q. , for a further discussion of these and other risks. Indus is a trademark of Indus International, Inc. Other company and product names may be trademarks of the respective companies with which they are associated. |
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