XO Communications and Echopass to Provide Customers with Hosted Contact Interaction Solutions.Business Editors/High-Tech Writers RESTON, Va.--(BUSINESS WIRE)--Sept. 2, 2003 XO Communications XO Communications is a United States telecommunications firm and one of the largest Competitive Local Exchange Carrier (CLEC) in the country. It is owned by XO Holdings, Inc OTCBB: XOHO. , Inc., a national broadband communications services provider, today announced a joint sales agreement with Echopass, the leader in hosted contact interaction solutions. The two companies will provide XO customers with a complete suite of telephone and web-based contact interaction/call center solutions delivered over the XO network and offered on a monthly cost-per-seat basis. The Echopass suite of services provides a robust set of call handling and e-media features, including universal queuing, skills-based routing, synchronized screen delivery, CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. integrations, email response, web-chat and web callbacks. Management features include real-time views of contact center traffic, consolidated historical reporting, centralized administration, predefined service-level objectives and contact escalation features. Hosted services offer a number of advantages over premise-based solutions Echopass has simplified the challenges of deploying multi-channel contact center services by integrating best-of-breed telephony and data technologies and hosting the applications from its world-class network facility. Echopass hosted services offer a number of advantages over premise-based systems. Capital expenditures are low: customer-side requirements are simply a PC, a browser and a network. Deployment is exceptionally fast because the infrastructure already exists, which also relieves customers of on-going maintenance costs. Echopass manages the contact center infrastructure and gives its customers the tools they need to manage the operations side. Echopass hosted services are inherently flexible, allowing companies to scale up and down simply by adjusting their subscription. Additionally, virtual centers and remote agents can be quickly and easily deployed using XO's broadband communications options. "We are excited about this strategic partnership," said Linda Mills, Vice President, Product Management at XO. "This allows XO to offer call center customers a faster, more complete, intelligent and integrated handling of their customers, employees, shareholders, suppliers and partners via the telephone and the web. The Echopass solution is also easily and seamlessly integrated with XO voice services, such as our own Hosted Interactive Voice Response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ) solutions." Echopass CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. Vincent Deschamps concurs. "We're delighted to partner with a broadband provider of this caliber. XO's award-winning Internet backbone (communications, networking) Internet backbone - High-speed networks that carry Internet traffic. These communications networks are provided by companies such as AT&T, GTE, IBM, MCI, Netcom, Sprint, UUNET and consist of high-speed links in the T1, T3, OC1 and OC3 ranges. and our web-delivery application model are highly synergistic. Furthermore, XO's presence in over 60 U.S. major metropolitan markets coupled with the breadth of XO's sales force, significantly broadens the reach of our service offerings." About XO Communications XO Communications is a leading broadband communications service provider A Communications Service Provider or CSP is a company that transports information electronically. The term encompasses public and private companies in the wireline, wireless, Internet, cable, satellite, and managed services businesses. offering a complete set of communications services, including: local and long distance voice, Interactive Voice Response (IVR), Internet access See how to access the Internet. , Virtual Private Networking (VPN (Virtual Private Network) A private network that is configured within a public network (a carrier's network or the Internet) in order to take advantage of the economies of scale and management facilities of large networks. ), Ethernet, Wavelength, Web Hosting and Integrated voice and data services. XO has assembled an unrivaled set of facilities-based broadband networks and Tier One Internet peering relationships in the United States. XO currently offers facilities-based broadband communications services in more than 60 markets throughout the United States. About Echopass Echopass Corporation is the leading provider of hosted contact interaction solutions for mid-tier enterprises, departments and branches of large enterprises and outsourcers worldwide. With a wide range of flexible inbound and outbound customer contact solutions, Echopass delivers rich functionality that is easy to deploy and use. Echopass takes the pain and complexity out of implementing telephone and web-based customer contact solutions by integrating best of breed technologies and offering a full suite of service packages on demand. With Echopass, customers enjoy the benefits of high impact, cross channel customer sales and service applications in less time and at a lower cost than traditional, premise-based multi-vendor systems. Founded in 2000, Echopass is privately held, backed by top tier venture capital firms Name Location Founding date Managing Partners/Directors Specialty Capital managed 5AM Ventures Menlo Park, CA; Waltham, MA 2002 John Diekman, PhD (managing partner), Scott Rocklage, PhD (managing partner), Andrew Schwab (managing partner) life sciences $200M [1] and headquartered in Salt Lake City, Utah For ships of the United States Navy of the same name, see . Salt Lake City is the capital and the most populous city of the U.S. state of Utah. The name of the city is often shortened to Salt Lake, or its initials, S.L.C. . For more information, visit Echopass at www.echopass.com or call 1-801-258-7000. The statements contained in this release that are not historical facts are "forward-looking statements" (as such term is defined in the private securities litigation reform act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995). Management wishes to caution the reader that these forward-looking statements are only predictions and are subject to risks and uncertainties and actual results may differ materially from those indicated in the forward-looking statements as a result of a number of factors. These factors include, but are not limited to, those risks and uncertainties described from time to time in the reports filed by XO Communications with the Securities and Exchange Commission, including its annual report on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. for the year ended December 31, 2002 and in its quarterly report on Form 10-Q Form 10-Q See 10-Q. for the quarter ended March 31, 2003. |
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