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XL Leisure collapse: what can customers do?

The Civil Aviation Authority Civil Aviation Authority civil (Brit) nBehörde f für Zivilluftfahrt  (CAA Caa

See CCC.
) has set up helplines for stranded XL Leisure Group passengers and customers who need to get their money back for holidays they have already booked.

Customers stranded abroad can call +44 2891 856 547.

Customers worried about future bookings should call 0870 5900927.

Many people who booked package holidays will be covered by the ATOL financial protection scheme, while anyone who booked with any credit card or Visa debit

The old Visa and Delta logos.
 card will be covered by their card company's insurance scheme.

XL operated under a host of different brand names and different levels of protection apply to different brands.

Anyone who booked an air inclusive package or charter flight with:

The Really Great Holiday Company (which trades as Cruise City, Excel Holidays, The Florida Skytrain, Transatlantic Vacations, Travel City Direct and Travel City International)

or

Kosmar Villa Holidays (trading as: Kosmar Holidays)

or

Freedom Flights Limited -(trading as: Freedom Flights)

or

Aspire Holidays Limited (trading as: Aspire Holidays)

WILL be protected by ATOL.

Anyone who booked directly with XL Airways - with flight numbers starting XLA XLA X-Linked Agammaglobulinemia
XLA Excel Airways (British airline)
XLA Microsoft Excel Addin
XLA Xbox Live Arcade (gaming)
XLA X-Band Limiter Attenuator
XLA Excel Add-in
XLA Xlib Archive
 - or have an accommodation only booking with Medlife will NOT be protected by ATOL.

Anyone who booked direct with the French or German arm of XL Airways - whose flight numbers begin XLF XLF External Lock Facility
XLF Exceptional Fortran
XLF Extensible Log Format
 or GXL GXL Graph eXchange Language (based on XML)
GXL Graphics Library
 - are unaffected by the failure.
Copyright 2008 guardian.co.uk
No portion of this article can be reproduced without the express written permission from the copyright holder.
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Article Details
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Author:guardian.co.uk
Publication:guardian.co.uk
Date:Sep 12, 2008
Words:221
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