Workgroup Technology Partners Deploys SilverBack's InfoCare, Becomes Platinum Partner.Business/Technology Editors BILLERICA, Mass. and WESTBROOK, Maine--(BUSINESS WIRE)--Dec. 12, 2001 SilverBack's IT Monitoring Software Enables Systems Integrator to Quickly and Profitably Deliver Remote IT Management Services to Multiple Customers SilverBack Technologies, Inc., a leading innovator in software-based IT monitoring solutions, today announced that Workgroup Technology Partners, a systems integrator helping businesses achieve success with advanced information technology, has deployed SilverBack's InfoCare solution to improve the IT monitoring and security capabilities of client networks, systems and applications. After extensive in-house testing, Workgroup deployed InfoCare to assist in monitoring the performance of its own IT environment. The success of the system convinced Workgroup to use the technology to enhance its remote network management service offering. Workgroup is currently beta testing (programming) beta testing - Testing a pre-release (potentially unreliable) version of a piece of software by making it available to selected users. This term derives from early 1960s terminology for product cycle checkpoints, first used at IBM but later standard throughout the the deployment of InfoCare with a number of customers, including Husson College The current physical layout of the Husson College Campus includes the Gym, the O'Donnell Commons, home to the Schools of Education and Health, the Peabody academic building, Dickerman Dining Hall, the Dyke Center for Family Business, the NESCom building and the residence halls (Hart, and IBBM IBBM Iron body, bronze mounted (valves) IBBM Iron Brussels Beer Marathon (Brussels, Belgium) IBBM Internet-Based Business Model IBBM Infiniband Bridge Module . SilverBack rolled out a number of enhancements to its software, specifically designed to meet the needs of strategic partners such as Workgroup. Among its latest enhancements, InfoCare includes Rules-Based Grouping capabilities, which improve the ability for service providers to efficiently organize reports and notification based on specific devices and logical groups. "We were quite impressed with the predictive analysis capabilities of InfoCare and its ability to provide us with a single dashboard view of multiple customer networks. We now receive proactive fault alerts -- in most cases before the fault is even visible to the customer," said Jack Eaton, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Workgroup Technology Partners. "The ability to proactively monitor our customer's networks, systems and applications enables us to improve our overall service and support quality by reducing network failures and IT downtime." As the newest Platinum Partner in SilverBack's Strategic Partner Program, Workgroup will receive extensive technical and sales training, premium pricing Premium pricing is the practice of keeping the price of a product or service artificially high in order to encourage favorable perceptions among buyers, based solely on the price. for engineering services and customer installations, as well as 24-hour customer support. In addition to managing multiple customer IT environments from a single InfoCare appliance, Workgroup will leverage InfoCare as a value-add service enabling customers to better understand their network, system and application environments. Strategic Partner Program Advances Adoption of SilverBack's IT Monitoring Software SilverBack's Strategic Partner Program provides service providers, VAR's and systems integrators with a fully integrated, appliance-based IT management solution, enabling them to quickly and profitably deliver Remote IT Management Services to their customers. As either a Platinum or Gold member, partners can bundle SilverBack's industry-proven, InfoCare service with their own unique customized services. In addition to managing multiple customer IT environments from a single InfoCare appliance, partners may also use InfoCare as a value-add service to better understand their clients' network, system and application environments, enabling them to quickly identify areas that require additional hardware, software, bandwidth and/or specialized services. "Through our unique software delivery model and enhanced monitoring functionality, we continue to gain acceptance and form partnerships with leading IT support vendors, end-users and service providers alike," said James Hare People with the name James Hare include:
About Workgroup Technology Partners Headquartered in Westbrook, Maine Westbrook is a city in Cumberland County, Maine, United States. The population was 16,142 at the 2000 census. Originally part of Falmouth, the settlement once known as Saccarappa was incorporated as Stroudwater in 1814, but soon changed its name to Westbrook, after an early . Workgroup Technology Partners is a systems integrator that helps Maine, New Hampshire New Hampshire, one of the New England states of the NE United States. It is bordered by Massachusetts (S), Vermont, with the Connecticut R. forming the boundary (W), the Canadian province of Quebec (NW), and Maine and a short strip of the Atlantic Ocean (E). , and Northern New England New England, name applied to the region comprising six states of the NE United States—Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, and Connecticut. The region is thought to have been so named by Capt. businesses achieve success with advanced information technology, from designing systems to selling computer and software solutions, to supporting installed systems. In addition to traditional networking and information technology projects, Workgroup has helped many Maine companies establish an online presence to support their business. Workgroup is certified to sell, install, and support computer and networking hardware Networking hardware typically refers to equipment facilitating the use of a computer network. Typically, this includes routers, switches, access points, network interface cards and other related hardware. and software from every major vendor, including Cisco, Citrix, Compaq, Hewlett-Packard, IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) , Microsoft, Oracle, and Sun Microsystems Sun Microsystems, Inc. (NASDAQ: JAVA[3]) is an American vendor of computers, computer components, computer software, and information-technology services, founded on 24 February 1982. . Contact Workgroup at 207-856-5300 or at http://www.wgtech.com. About SilverBack SilverBack Technologies, Inc., headquartered in Billerica, Massachusetts Billerica (IPA: [bɪl.'ɹɪ.kə]) is a town in Middlesex County, Massachusetts, United States. The population was 38,981 at the 2000 census. Its name is pronounced "bill-RICK-a", rather than rhyming with America. , was founded in spring 1999. SilverBack is a leading innovator in software-based IT monitoring solutions, delivering appliance-based network, systems and application monitoring software through a license/service-based contract model. SilverBack's InfoCare enables service providers, and end-user companies to proactively monitor their IT computing environments, avoid costly downtime and improve Quality of Service (QoS) at a fraction of the cost of traditional IT monitoring solutions. SilverBack Technologies derives its name from the eldest member of the African mountain gorilla gorilla, an ape, Gorilla gorilla, native to the lowland and mountain forests of western and central equatorial Africa. It is the largest of the apes, the males reaching a height of 5 to 6 ft (150–190 cm) with a 9-ft (144–cm) arm spread. species due largely in part to the defining characteristics that the gorilla possesses including leadership, loyalty, adaptability, dependability and an on-going commitment to protect other members of the gorilla band. SilverBack is a patron of the Gorilla Foundation, which promotes the protection, preservation and propagation of gorillas. For more information on SilverBack, please visit our Web site at www.silverbacktech.com. |
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