Wonderware Achieves Prestigious Support Center Practices Certification for Fourth Consecutive Year.LAKE FOREST, Calif. -- Wonderware Wonderware is a supplier of industrial automation and information software solutions, having sold more than 400,000 software licenses in over 100,000 plants worldwide. , a business unit of Invensys, today announced that it has achieved certification from the Support Center Practices (SCP (1) (Service Control Point) A node in an SS7 telephone network that provides an interface to databases, which may reside within the SCP computer or in other computers. ) certification program for the fourth consecutive year. Wonderware again met the SCP compliance requirements Compliance requirements are a series of directives established by United States Federal government agencies that summarize hundreds of Federal laws and regulations applicable to Federal assistance (also known as Federal aid or Federal funds). , as well as the SCP community benchmark average. "By meeting the rigorous requirements necessary to achieve Support Center Practices (SCP) certification for the fourth time, Wonderware has made it clear that it is committed to delivering world-class support to its customers," said Gordy Stauffer, the service strategies SCP auditor auditor n. an accountant who conducts an audit to verify the accuracy of the financial records and accounting practices of a business or government. A proper audit will point out deficiencies in accounting and other financial operations. . "The company demonstrated outstanding focus on customer satisfaction and continuous improvement." Wonderware's customer support and services organization and Wonderware Certified See certification. Support Providers deliver customer technical support to more than 100,000 customers worldwide. To achieve SCP certification, a company must exceed stringent requirements in customer support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services . Companies are judged in several categories including customer feedback, services delivery, training, total quality management, sales and services, research and development, and corporate commitment and strategy. "The SCP audit and certification process has helped Wonderware streamline internal support practices," said Neal Hatton, Wonderware director of technical support. "This process has enabled Wonderware to build successful practices and an outstanding team that is dedicated to providing customers worldwide with the highest quality of customer support. It also has enabled Wonderware to maintain a high efficiency rating that has helped the company cut operating expenses Operating expenses The amount paid for asset maintenance or the cost of doing business, excluding depreciation. Earnings are distributed after operating expenses are deducted. while at the same time achieve a remarkable level of customer satisfaction." The SCP program requires comprehensive on-site audits to ensure that companies meet the requirements of approximately 100 business elements. Certified organizations must demonstrate their continued commitment to high performance standards through annual re-certification audits. The standards defined in the SCP certification program represent a broad scope of business practices necessary to deliver the highest quality technology support. About SCP Certification Visit www.scpcertification.com. About Wonderware and Invensys Visit www.wonderware.com/about_us/news/wwarchestra.asp. Invensys, Wonderware and ArchestrA are trademarks of Invensys plc, its subsidiaries and affiliated companies Affiliated Companies A situation that occurs when one company owns a minority interest (less than 50%) in another company. Also refers to companies that are related to each other in some way. Notes: An affiliated company is sometimes referred to as a subsidiary. . All other brands and product names may be the trademarks or service marks of their respective owners. |
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