Witness releases enhanced workforce management solution.
Witness Systems has announced enhanced capabilities to its
workforce management software (following the company's first
quarter combined with Blue Pumpkin Software). The enhancements are
available as part of the standard delivery for the company's
prepackaged workforce management solution, which includes key
performance indicator (KPI) scorecards and actionable learning. The
company's inclusion of enhancements aim to further increase
customer benefits through the following new capabilities: intraday management for improving planning; new configurable alerts, offering
proactive results; advanced multisite management for delivery of more
network control; renewed support for the Oracle database as further
support of industry-standard databases; and easier upgrade management.
Customers who have already deployed the company's robust workforce
management software have a growth path to Witness' prepackaged
workforce optimization solution, which includes workforce management
software, along with performance management and e-learning capabilities.
By fusing performance management and e-learning functionality with the
workforce optimization anchor of workforce management, the company
intends to provide customers with an entry point to a complete workforce