Witness releases enhanced workforce management solution.
Witness Systems has announced enhanced capabilities to its workforce management software (following the company's first quarter combined with Blue Pumpkin Software). The enhancements are available as part of the standard delivery for the company's prepackaged workforce management solution, which includes key performance indicator (KPI) scorecards and actionable learning. The company's inclusion of enhancements aim to further increase customer benefits through the following new capabilities: intraday management for improving planning; new configurable alerts, offering proactive results; advanced multisite management for delivery of more network control; renewed support for the Oracle database as further support of industry-standard databases; and easier upgrade management. Customers who have already deployed the company's robust workforce management software have a growth path to Witness' prepackaged workforce optimization solution, which includes workforce management software, along with performance management and e-learning capabilities. By fusing performance management and e-learning functionality with the workforce optimization anchor of workforce management, the company intends to provide customers with an entry point to a complete workforce optimization solution.
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|Title Annotation:||Workforce Optimization|
|Publication:||Customer Interaction Solutions|
|Article Type:||Brief Article|
|Date:||Jun 1, 2005|
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