Witness Systems launches end-to-end workforce optimization solution.Witness Systems has unveiled an end-to-end solution (jargon) end-to-end solution - (E2ES) A term that suggests that the supplier of an application program or system will provide all the hardware and/or software components and resouces to meet the customer's requirement and no other supplier need be involved. Compare: turn-key solution. for optimizing workforce performance. The solution helps companies striving to manage their personnel effectively and capitalize on Cap´i`tal`ize on` v. t. 1. To turn (an opportunity) to one's advantage; to take advantage of (a situation); to profit from; as, to capitalize on an opponent's mistakes s>. the valuable information captured through customer interactions, by leveraging the prepackaged pre·pack·age tr.v. pre·pack·aged, pre·pack·ag·ing, pre·pack·ag·es To wrap or package (a product) before marketing. Adj. 1. software and services from Witness. The comprehensive workforce optimization solutions, available now, feature four functional areas that will be engineered to work optimally together: quality monitoring/contact center recording; workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. ; performance management; and e-learning. While certain capabilities can be deployed independently. Witness has combined functions to create prepackaged solutions to deliver increased business value and drive customer success, fusing together actionable Giving sufficient legal grounds for a lawsuit; giving rise to a Cause of Action. An act, event, or occurrence is said to be actionable when there are legal grounds for basing a lawsuit on it. learning and performance management with the workforce optimization anchors of quality monitoring and workforce management. Organizations can leverage the company's technology solutions and services to capture customer intelligence, optimize the customer experience, increase customer satisfaction, improve customer retention, achieve customer loyalty and seize revenue growth opportunities. [ILLUSTRATION OMITTED] www.witness.com |
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