Witness Systems introduces Express. (New Products).

www.witness.com/770-754-1900

Witness Systems recently announced the availability of its new mid-market offering, Express, which bundles together software, hardware, training and remote implementation to provide a more targeted, cost-effective solution for capturing and evaluating complete customer contacts to help ensure consistent, quality service. Comprised of Witness Systems' combined eQuality Balance voice and data recording and eQuality Evaluation performance reporting software, companies with small to mid-sized contact centers can better benefit from the same functionality -- such as reduced costs, increased revenue and higher customer satisfaction -- that larger-sized centers have rolled out as critical components of their quality assurance programs. Express includes the following pre-packaged software components: eQuality Balance, synchronized voice and data recording solution; eQuality Evaluation, a customized CSR reporting tool; hardware, which is a pre-configured server from a third-party for simplified installation; training to help ensure system administrators, contact center and enterprise management and CSRs are up-and-running quickly; and professional services that provide support for the Express offering through final configuration, remote implementation and project management assistance.