Witness Systems enhances IP recording software.Witness Systems, an IP recording company and performance optimization software Free and Open Source software
(networking) Internet Protocol - (IP) The network layer for the TCP/IP protocol suite widely used on Ethernet networks, defined in STD 5, RFC 791. IP is a connectionless, best-effort packet switching protocol. (IP) telephony environments. The eQuality ContactStore for IP application immediately records, categorizes, notifies and stores IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. calls for compliance requirements Compliance requirements are a series of directives established by United States Federal government agencies that summarize hundreds of Federal laws and regulations applicable to Federal assistance (also known as Federal aid or Federal funds). and quality purposes, allowing organizations to acquire more value from telephone contacts. The recording can be user-activated during a call to capture/retain the entire interaction from start to finish. The enterprise management enhancements enable company users to handle extension management from a remote site and to observe configured con·fig·ure tr.v. con·fig·ured, con·fig·ur·ing, con·fig·ures To design, arrange, set up, or shape with a view to specific applications or uses: extensions and modes on a per recorder basis. It also enables them to view all extensions without navigating to recorders on a per site basis, as well as benefit from the solution's enterprise user/extension import capabilities, minimizing the effort required to maintain optimum system configuration. [ILLUSTRATION OMITTED] www.witness.com |
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