Witness Systems announces eQuality Mid-Market Solution. (New Products).Witness Systems, a provider of customer interaction recording, performance analysis and e-learning (Electronic-LEARNING) An umbrella term for providing computer instruction (courseware) online over the public Internet, private distance learning networks or inhouse via an intranet. See CBT. software, has announced the availability of its new eQuality equality Generally, an ideal of uniformity in treatment or status by those in a position to affect either. Acknowledgment of the right to equality often must be coerced from the advantaged by the disadvantaged. Equality of opportunity was the founding creed of U.S. Mid-Market Solution. The mid-market offering was designed to provide a targeted, cost-effective cost-effective, n the minimal expenditure of dollars, time, and other elements necessary to achieve the health care result deemed necessary and appropriate. solution for capturing and evaluating complete customer contacts to help ensure consistent, quality service and heightened customer retention. With this new package, comprised of the combined eQuality Balance voice and data recording solution and eQuality Evaluation performance evaluation Performance evaluation The assessment of a manager's results, which involves, first, determining whether the money manager added value by outperforming the established benchmark (performance measurement) and, second, determining how the money manager achieved the calculated return solution, companies with contact centers of up to 150 customer sales/service representatives (CSRs) can benefit from the same functionality and benefits -- such as reduced costs, increased revenue and higher customer satisfaction -- that larger-sized centers have rolled our as a critical component in their quality assurance programs. www.witness.com/77O-754-1900 |
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