Witness Systems Expands International Presence With New Office In The United Kingdom.ATLANTA--(BUSINESS WIRE)--Aug. 11, 1998-- Leading supplier of customer interaction recording solutions focuses on international expansion, dynamic growth and increasing opportunities in overseas markets Witness Systems, Inc., the premier developer and supplier of customer interaction recording solutions for contact centers and the innovator of voice and data synchronization Keeping data in two or more computers up-to-date so that each repository contains the identical information. Data in handheld devices and laptops often require synchronization with the data in a desktop machine or server. , today announced a new global strategy for capitalizing on the growing international call center market. To direct its initiatives in the United Kingdom, the company has opened an office in Leeds Leeds, city (1991 pop. 445,242) and metropolitan district, N central England, on the Aire River. It lies between one of England's leading manufacturing regions on the west and south and an agricultural region on the north and east. (located northeast of Manchester Manchester, city, England Manchester (măn`chəstər, –chĕs'tər), city and metropolitan district (1991 pop. 397,400), NW England, on the Irwell, Medlock, Irk, and Tib rivers. in the county of West Yorkshire West Yorkshire, former metropolitan county, N central England. Created in the 1974 local government reorganization, the county largely embraced the Leeds conurbation and comprised five metropolitan districts: Calderdale, Bradford, Leeds, Wakefield, and Kirklees. ) to drive sales, installation and customer support for the company's WITNESS(R) client/server quality monitoring software applications. With its presence in Leeds, the company is fulfilling an important role in strengthening its global market presence in the United Kingdom and Ireland, as well as Europe. Several factors led the company to select Leeds as its U.K. base for operations. Of significant importance is the fact that today, Leeds is at the center of an already established and continuously growing installed base of call center operations. As Witness Systems grows its leadership position, the company is optimistic op·ti·mist n. 1. One who usually expects a favorable outcome. 2. A believer in philosophical optimism. op about the opportunities and growth potential for this market in the U.K. Experiencing dramatic growth in this explosive market, Leeds has been completely revitalized re·vi·tal·ize tr.v. re·vi·tal·ized, re·vi·tal·iz·ing, re·vi·tal·iz·es To impart new life or vigor to: plans to revitalize inner-city neighborhoods; tried to revitalize a flagging economy. from a business perspective. Call centers have become a vital source of jobs in the region - and have been dubbed dub 1 tr.v. dubbed, dub·bing, dubs 1. To tap lightly on the shoulder by way of conferring knighthood. 2. To honor with a new title or description. 3. as Britain's new "boom" industry. Currently, Leeds comprises the largest concentration of call centers in the country.(1) With the industry presence the city commands, basing the company's U.K. sales, installation and support arm in Leeds was a proximity issue as well. Strategically located in the central portion of the United Kingdom, transportation between the Leeds office and other parts of the country, as well as Ireland and Europe, is convenient via motorway, railway and air. Additionally, the new Witness Systems U.K. hub is readily accessible for travel to/from the company's international headquarters in Alpharetta, Georgia Alpharetta is a city in Fulton County, Georgia, United States. As of 2006 census estimates, the city had a total population of 43,424[1]. Selected for its location next to a spring, it began as a campground, and was originally known as through Manchester Airport For City Airport Manchester, UK, see . For the United States airport, see . Manchester Airport (IATA: MAN, ICAO: EGCC) is a major airport in Manchester, UK. It opened to airline traffic in June 1938. , which offers direct flights between the two cities on a daily basis. "Our aggressive growth plans entail entail, in law, restriction of inheritance to a limited class of descendants for at least several generations. The object of entail is to preserve large estates in land from the disintegration that is caused by equal inheritance by all the heirs and by the ordinary building a strong international presence. With broadening international recognition in the call center market, Leeds provides a natural foundation for our global strategy in the United Kingdom, Ireland and beyond. With our core technology, we foresee fore·see tr.v. fore·saw , fore·seen , fore·see·ing, fore·sees To see or know beforehand: foresaw the rapid increase in unemployment. a great potential for our products in call centers abroad," said Kirk Knous, senior vice president of international sales for Witness Systems, Inc. "WITNESS' valuable capabilities and product features provide a direct and measurable correlation to companies' customer satisfaction levels, efficiency, employee retention and performance, and ultimately, their bottom lines. Additionally, with our presence in Leeds, we feel we can more effectively cater to our customers' needs in the most timely and cost-efficient manner possible," he added. Knous will manage Witness Systems' international growth strategy from the company's headquarters in Alpharetta, Georgia. Operation of the Leeds office, management of sales initiatives, and expansion into other overseas markets will be led by Trevor Dyson, director of international sales. Supporting Dyson from the Leeds office will be a staff of Witness Systems employees, who will implement sales, installation and training initiatives. International Presence At VOICE Europe '98 Conference As a first-time player in the seventh annual VOICE Europe Conference, Witness Systems will further unveil its international strategy, highlight its new product features and enhancements, and introduce new partnership and co-marketing agreements. VOICE Europe markets itself as Europe's premier computer telephony See CTI, VoIP and IP telephony. Computer Telephony - Computer Telephone Integration event for call center buyers and sellers. Visit Witness Systems at VOICE Europe in London at Booth/Stand No.304 from October 19-22, 1998. Contact Witness Systems In The United Kingdom To contact Witness Systems in the U.K., call (0) 113 257 9034, fax (0) 113 257 8304, or visit the office at Westbourne House, 60 Bagley Lane, Farsley, Leeds, United Kingdom LS28 5LY. About Witness Systems Witness Systems is the premier developer and supplier of customer interaction recording solutions for contact centers, highlighted by its flagship WITNESS client/server quality monitoring application. As the innovator of voice and data synchronization, Witness Systems is engineering solutions to record and evaluate complete customer contact across a variety of mediums. The company's patented WITNESS software is deployed by call center managers as a coaching and training tool to improve the performance of agents, helping companies deliver world-class customer service. Witness Systems news, plus product and service information, is available on the World Wide Web at www.witsys.com. For more information, contact Witness Systems at 1105 Sanctuary sanctuary, sacred place, especially the most sacred part of a sacred place. In ancient times and in the Middle Ages, a sanctuary served as asylum, a place of refuge for persons fleeing from violence or from the penalties of the law. Parkway, Suite 210, Alpharetta, Georgia, 30004, or call 770/754-1900. NOTE TO EDITORS: WITNESS is a trademark of Witness Systems, Inc. (1) Source: The Independent via First! by NewsEdge Corporation June 3, 1998, 19:18 EST EST electroshock therapy. EST abbr. electroshock therapy , McCarthy Files
CONTACT: Witness Systems
Anne Milner, 770/754-8656
amilner@witsys.com
or
Ryan Hollenbeck, 770/754-1962
rhollenbeck@witsys.com
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