Wipro Selects iConclude as Automation Platform for IT Infrastructure Services in Global Command Center.iConclude's OpsForce to Reduce Time to Alert Resolution, Service Delivery Cost for Wipro's Next Generation Managed Services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality BELLEVUE, Wash. -- iConclude, the leader in Run Book Automation (RBA RBA Rare Bird Alert RBA Reserve Bank of Australia RBA Run Book Automation RBA Rochester Business Alliance RBA Rights-Based Approach RBA Royal Brunei Airlines (ICAO code) RBA Relative Byte Address RBA relative binding affinity ) solutions for IT operations, today announced that Wipro Technologies, the Global IT services business of Wipro LTD LTD 1 Laron-type dwarfism 2 Leukotriene D 3 Long-term depression, see there 4. Long-term disability (WIT), has deployed OpsForce(TM), iConclude's flagship product. Wipro will use OpsForce to automate alert verification, triage triage Division of patients for priority of care, usually into three categories: those who will not survive even with treatment; those who will survive without treatment; and those whose survival depends on treatment. , troubleshooting and resolution processes in its Global Command Center (GCC GCC: see Gulf Cooperation Council. (compiler, programming) GCC - The GNU Compiler Collection, which currently contains front ends for C, C++, Objective-C, Fortran, Java, and Ada, as well as libraries for these languages (libstdc++, libgcj, etc). ), providing 7x24 hour support to customers around the globe. Wipro and iConclude are also expanding their US-based partnership to include joint selling, customer deployment services, and automation content development. Across its customer base, Wipro's Next Generation Managed Services supports complex, highly distributed applications and IT infrastructure which provide mission-critical support to key business processes. The Next Generation Managed Services offering utilizes innovative features of Wipro's GCC such as virtualization An umbrella term for enhancing a computer's ability to do work. Following are the ways virtualization is used. Hardware Virtualization Partitioning the computer's memory into separate and isolated "virtual machines" simulates multiple machines within one physical computer. of operations, a password vault, and a tool agnostic approach. Wipro plans to further innovate by integrating OpsForce into its GCC alert/incident resolution process to reduce mean time to resolution and support cost for managed infrastructure. OpsForce will also integrate tightly with Wipro's highly sophisticated customer and infrastructure management portal and with commercial applications such as BMC (BMC Software, Inc., Houston, TX, www.bmc.com) A leading supplier of software that supports and improves the availability, performance, and recovery of applications in complex computing environments. Remedy and HP Openview, which are often used by managed services customers. "Wipro has become a leader in the dynamic, fast growing IT managed services market by delivering outstanding customer service, expanded offerings, and continual innovation," said KNK KNK Konferenz Nationaler Kultureinrichtungen (Conference of National Cultural Organizations; Germany) Venkataraman, Vice President, Managed Services, Wipro Technologies. "As Wipro has scaled its business we recognized the need for a solution that would help us more efficiently manage our customers' infrastructure, while reducing cost. iConclude was selected to integrate with Wipro's Next Generation Managed Services platform to reduce time to alert resolution, making it possible for Wipro to be cost competitive while offering premium services to our expanding list of customers." "iConclude's RBA platform can automate the troubleshooting and resolution of infrastructure alerts and can be extended to repetitive IT maintenance tasks or broader orchestration tasks for change, configuration, and release management. iConclude's Accelerator Pack(TM) automation content enables Wipro to achieve rapid savings and to flexibly architect a broader automation strategy for the long term," said Sunny Gupta, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of iConclude. "iConclude is committed to supporting leading managed service providers such as Wipro and we welcome the opportunity to work with Wipro's field organization within our growing base of customers." About iConclude iConclude is the market leader in Run Book Automation. iConclude's OpsForce provides automated incident resolution that increases ITIL (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). incident and problem management visibility, reduces escalations, minimizes false alerts, and streamlines the resolution process. iConclude's managed automation technology self-heals systems and enables frontline operations and support teams to diagnose, repair, and maintain business-critical applications in a guided and repeatable way. Founded in 2005, iConclude is headquartered in Bellevue, Washington and is privately held with funding from Greylock Partners, Shasta Ventures, and Madrona Venture Group. For more information go to www.iconclude.com About Wipro Limited Wipro Limited is the first PCMM PCMM People Capability Maturity Model PCMM Packet Cable Multi-Media Level 5 and SEI CMM Level certified IT Services Company globally. Wipro provides comprehensive IT solutions and services, including infrastructure management, systems integration, Information Systems outsourcing, package implementation, software application development and maintenance, and research and development services to corporations globally. In the Indian market, Wipro is a leader in providing IT solutions and services for the corporate segment in India offering system integration, network integration, software solutions and IT services. Wipro also has profitable presence in niche market segments of consumer products and lighting. In the Asia Pacific and Middle East markets, Wipro provides IT solutions and services for global corporations. Wipro's ADSs are listed on the New York Stock Exchange New York Stock Exchange (NYSE) World's largest marketplace for securities. The exchange began as an informal meeting of 24 men in 1792 on what is now Wall Street in New York City. , and its equity shares are listed in India on the Stock exchange - Mumbai, and the National Stock Exchange. For more information, please visit www.wipro.com, www.wiprocorporate.com, and www.wipro.co.in |
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