Wincor Nixdorf Announces eServices Platform(R) for Flexible, Efficient Service; Unique Platform Gives Financial Institutions and Retailers Control of Their ATM and POS Service Operations.AUSTIN, Texas -- Wincor Nixdorf Wincor Nixdorf (FWB: WIN) is a corporation that provides retail and retail banking hardware, software, and services. Wincor Nixdorf is engaged primarily in the sale, manufacture, installation and service of self-service transaction systems (such as ATMs), retail banking equipment , one of the world's leading suppliers of IT solutions for the banking and retail industries, today announced the availability of its eServices platform, based on a powerful customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) system that coordinates all activities for a service call. The eServices platform connects Wincor Nixdorf service management with service customers via an electronic network. With the eServices platform, service activities are more targeted and efficient, with faster turnaround time (1) In batch processing, the time it takes to receive finished reports after submission of documents or files for processing. In an online environment, turnaround time is the same as response time. . The eServices platform is based on the following core services The introduction to this article provides insufficient context for those unfamiliar with the subject matter. Please help [ improve the introduction] to meet Wikipedia's layout standards. You can discuss the issue on the talk page. : customer care center/call handling, on-site services, and standard reporting. The Wincor Nixdorf Customer Care Center (CCC CCC A very speculative grade assigned to a debt obligation by a rating agency. Such a rating indicates default or considerable doubt that interest will be paid or principal repaid. Also called Caa. ) represents the customer interface in the service management process. It includes the call center and help desk functions, and it manages all internal service processes. Wincor Nixdorf's on-site services include warranty services and repairs. Standard reporting services include documentation, fault report monitoring, and service level agreements (SLAs). "The Wincor Nixdorf eServices platform is a unique approach because it allows customers to have fewer constraints when choosing the scope of preferred services," said Ulrich Seemann, vice president of service, Wincor Nixdorf USA. The eServices platform allows us to offer our customers a high degree of flexibility in turnaround time and pricing." The eServices platform is an integral part of Wincor Nixdorf's overall services portfolio, which includes three main types of services: --Traditional - Managing the entire lifecycle of hardware and software, including business solution, system integration and product-related services --Advanced - Helping customers concentrate on core competencies; services include cash optimization, managed desktop, self-service devices management, and technical infrastructures outsourcing services --Enabling - Solution-oriented consulting services, including project management and quality management services Multi-vendor repair is an integral part of the Wincor Nixdorf services portfolio. Three main repair hubs are strategically located in Austin, Texas; Paderborn, Germany; and Shanghai, and the company works with more than 50 authorized repair centers worldwide with service available 365 days a year. Wincor's international logistics service stocks genuine, manufacturer-approved parts and consumables from approximately 350 different vendors; all services have been certified by the original manufacturers. Wincor Nixdorf equipment is brought up to the latest design revisions specifications at no extra cost when being repaired. "Wincor Nixdorf meets all requirements for full-coverage, high-availability service, from method-based project planning of IT environments, on through to implementation and systems management," said Seemann. "We are an ideal IT partner because of our in-depth knowledge and worldwide expertise in retail and banking hardware, software and services." About Wincor Nixdorf Wincor Nixdorf is one of the world's leading suppliers of IT solutions to the retail and banking industries. The company's extensive portfolio, consisting of hardware products, software, consulting, maintenance and other services, is aimed at reducing the cost and complexity of business processes while improving customer service. Wincor Nixdorf is the world's third largest supplier of POS (1) See point of sale and packet over SONET. (2) "Parent over shoulder." See digispeak. POS - point of sale systems and automated teller machines automated teller machine (ATM), device used by bank customers to process account transactions. Typically, a user inserts into the ATM a special plastic card that is encoded with information on a magnetic strip. and the number one supplier of POS systems in Europe (source: Clarendon Report, April 2005). With nearly 7,000 employees and net sales Net Sales The amount a seller receives from the buyer after costs associated with the sale are deducted. Notes: This amount is calculated by subtracting the following items from gross sales: merchandise returned for credit, allowances for damaged or missing goods, freight of EUR EUR In currencies, this is the abbreviation for the Euro. Notes: The currency market, also known as the Foreign Exchange market, is the largest financial market in the world, with a daily average volume of over US $1 trillion. 1,744 million last fiscal year, Wincor Nixdorf operates in over 90 countries with manufacturing plants in Germany and Singapore. Worldwide headquarters are in Paderborn, Germany and North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. headquarters are in Austin, Texas. For more information, visit www.wincor-nixdorf.com/usa. |
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