Winchester Systems Announces Automated ``Call Home'' Support Service.Business Editors/High-Tech Writers BURLINGTON, Mass.--(BUSINESS WIRE)--July 22, 2003 Winchester Systems Inc., an innovative storage solutions company, has introduced a new "call home" alert service that detects failures of their FlashDisk RAID disk arrays, called "FlashAlert(TM)". FlashAlert is a proactive remote monitoring (protocol) remote monitoring - (RMON) A network management protocol that allows network information to be gathered at a single computer. Whereas SNMP gathers network data from a single type of Management Information Base (MIB), RMON 1 defines nine additional MIBs that provide a and failure alert service that will detect a potential problem with an array and immediately and automatically notify the call center staffed 24 hours per day for immediate corrective action A corrective action is a change implemented to address a weakness identified in a management system. Normally corrective actions are instigated in response to a customer complaint, abnormal levels if internal nonconformity, nonconformities identified during an internal audit or . Used in conjunction with the company's FlashConsole storage management appliance, FlashAlert is part of a high availability Also called "RAS" (reliability, availability, serviceability) or "fault resilient," it refers to a multiprocessing system that can quickly recover from a failure. There may be a minute or two of downtime while one system switches over to another, but processing will continue. storage solution that protects a corporate enterprise from loss of productivity due to a component failure. E-mail messages are sent through a standard e-mail server to a designated e-mail address. The problem is quickly diagnosed and a corrective action plan is put in motion automatically, saving system administrators valuable time for other production tasks. About Winchester Systems Winchester Systems provides SAN and NAS (1) See network access server. (2) (Network Attached Storage) A specialized file server that connects to the network. A NAS device contains a slimmed-down operating system and a file system and processes only I/O requests by supporting the popular capable enterprise storage solutions including high performance SCSI SCSI in full Small Computer System Interface Once common standard for connecting peripheral devices (disks, modems, printers, etc.) to small and medium-sized computers. SCSI has given way to faster standards, such as Firewire and USB. and fibre channel RAID disk arrays, solid-state disks, tape backup devices and other high performance commercial and military grade storage for mid-range servers including UNIX UNIX Operating system for digital computers, developed by Ken Thompson of Bell Laboratories in 1969. It was initially designed for a single user (the name was a pun on the earlier operating system Multics). and NT. Winchester Systems provides products that support today's most demanding industrial, government and commercial applications. For more information, contact Winchester Systems Inc., 149 Middlesex Turnpike, Burlington, MA 01803. Phone: 800-325-3700 or 781-265-0200, fax: 781-265-0201. E-mail: info@winsys.com, web site: www.winsys.com. Note: Winchester Systems, FlashDisk, FlashConsole, FlashAlert and OpenRAID are trademarks or registered trademarks of Winchester Systems Inc. All other brands or products are trademarks or registered trademarks of their respective holders. |
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