West to be acquired by private investors.West Corp. has announced that it has entered a definitive agreement to be acquired by a group of private investors led by Thomas H. Lee Partners  This article or section is written like an .Please help [ rewrite this article] from a neutral point of view. Mark blatant advertising for , using . Thomas H. and Quadrangle quadrangle Rectangular open space completely or partially enclosed by buildings of an academic or civic character. The grounds of a quadrangle are often grassy or landscaped. Group. The deal is reported to be worth $4.1 billion. Under the agreement, the investors would pay $48.75 per share in cash to stockholders of West Corp. Founders Gary and Mary West are not included in this list of stockholders. The couple own approximately 56 percent of the company's outstanding stock, 85 percent of which would be purchased at $42.83 per share in cash. The remaining shares are expected to be converted into stock of the new corporation upon completion of the merger. West Corporation's board of directors, on the recommendation of a special committee of independent directors, has approved the merger agreement and recommends that West's stockholders adopt the agreement. Gary and Mary West have agreed under certain circumstances to vote their shares in favor of the transaction. Thomas B. Barker barker a term for an animal that does not usually bark which makes a violent respiratory effort, often during a convulsion, accompanied by a sound which roughly resembles a dog's bark. , CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of West Corporation, has stated that in addition to providing West's public stockholders a premium for their shares, the company believes the transaction is also in the best interest of the company's employees and customers. In other West news, West Interactive has introduced Insight Customer Intelligence, a network-based, real-time automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. customer survey tool designed to measure the quality of customer interactions and improve customer retention. Using West's interactive voice response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ) infrastructure, Insight gives customers the choice to participate in a brief survey immediately following their interaction with the customer service agent. With Insight, contact center management and operations can access customer feedback in near real-time through a Web-based portal that integrates the customer's satisfaction rating, including spoken comments, with a 100 percent recording of the actual agent call. The survey is controlled by the caller and is anonymous to the agent. Based on the customer's satisfaction score, Insight can also dynamically request if the customer would like a callback An authentication technique that calls the sender back. After connection is made, the receiving side breaks the connection and calls the sender to ensure that the logon was made from the authorized computer. Callback prevents a stolen ID and password from being used on a different machine. or be transferred for immediate assistance. www.west.com and www.westinteractive.com By Tracey E. Schelmetic, Editorial Director, Customer Inter@ction Solutions |
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