West Corporation.Integrated Customer Contact SolutionsWest Corporation is one of the nation's premier providers of customer contact solutions with a proven track record of success for many of today's top Fortune 1000 companies. We have the experience and personnel to create contact solutions that help you acquire new customers while increasing the loyalty and satisfaction of your current customers. West's Customized Solutions Customer Acquisition--Our experienced staff and advanced systems enable us to help businesses acquire more customers, while creating additional revenue opportunities through intelligent up-sell and cross-sell programs. Customer Care--We are dedicated to developing unique customer care solutions that create unparalleled customer satisfaction and help companies retain more of their valued customers. Web-Based Customer Care & Acquisition--Our Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the customer service solutions include e-mail management, chat, collaboration, e-commerce, Web hosting Making a Web site available on the Internet. Many ISPs host a few personal Web pages for an individual at no additional cost above the monthly service fee, but the address is subordinate to the ISP; for example, www.friendlyisp.com/pat_smith. and development. Automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. Voice Response--As the leading provider of both interactive Voice Response and Advanced Speech Recognition (ASR (Automatic Speech Recognition) Using voice recognition to replace keypad entry for telephone voice menus. Typically used to speak the digits 0 through 9 insted of keying them, ASR systems may be able to recognize a limited vocabulary. See voice recognition and AVSR. ) services, West has the ability to manage more automated calls, with more accuracy, than any other outsource customer contact firm in the nation. Conferencing See teleconferencing. Solutions--InterCall, a division of west Corporation, is one of the premier' brands in the conferencing industry, helping thousands of business professionals communicate more effectively every day by providing them with audio, web and video conferencing See videoconferencing. (communications) video conferencing - A discussion between two or more groups of people who are in different places but can see and hear each other using electronic communications. . From small, impromptu A Windows query and reporting tool from Cognos with support for a large variety of databases. It is capable of generating cross tabs for spreadsheets such as Excel, Lotus for Windows and Quattro Pro for Windows. meetings to large-scale events, InterCall's conferencing services are perfectly tailored to meet the communication needs of businesses around the world. Accounts Receivable accounts receivable n. the amounts of money due or owed to a business or professional by customers or clients. Generally, accounts receivable refers to the total amount due and is considered in calculating the value of a business or the business' problems in paying Management--Attention, a division of West, offers both consumer and commercial services that are designed to dramatically improve your cash flow and develop better customer relationships. At West, you will discover a level of service and dedication that is unmatched in the industry. Over the years, West has acquired or developed the technologies necessary to deliver superior contact solutions. Our professionals work with you every step of the way to create a solution that is custom-tailored to your particular needs. West's solutions not only produce better results and enhance your revenue, but also reflect your company's values and goals by becoming a direct extension of your company. West Corporation * 11808 Miracle Hills Drive., Omaha, NE 68154 1-800-841-9000 * www.west.com |
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