WebTone to Host Cross-Channel Customer Care and Relationship Management for First Multibank CD Auction House MaxRate.com.Business/Technology Editors ATLANTA--(BUSINESS WIRE)--March 21, 2000 Integrated Telephony Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies. and Email Management Solution to Provide Superior Customer Experience WebTone Technologies, Inc., a leading provider of secure, customer care and relationship building solutions for e-business, announced today it has been selected to host end-to-end end-to-end a pattern of anastomosis in which severed ends are matched and united, in contrast with other patterns such as end-to-side or side-to-side. Usually applied to anastomosis of the intestine. customer service and relationship management for MaxRate.com, the first online, multibank CD auction site. As a result, MaxRate.com will be able to offer its customers hands-on service and support through any communications channel Also called a "circuit" or "line," it is a pathway over which data are transferred between remote devices. It may refer to the entire physical medium, such as a telephone line, optical fiber, coaxial cable or twisted wire pair, or, it may refer to one of several carrier frequencies they prefer. Slated to launch this Spring, MaxRate.com is working with hundreds of banks to begin auctioning federally insured certificates of deposit through its web site, www.maxrate.com. "MaxRate.com is targeting net savvy and sophisticated consumers and institutional investors Institutional Investor A non-bank person or organization that trades securities in large enough share quantities or dollar amounts that they qualify for preferential treatment and lower commissions. , all of whom expect quality customer service when and how they need it," explained Kevin Link, president and chief executive officer of the Atlanta-based company. "Whether it's an email or a telephone call, we need to be able to respond quickly and fully to resolve any service issues or complete the transaction. Leveraging WebTone's rich product suite and outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. solution, we'll be able to offer that personal and efficient service out of the gate." "Today's sophisticated consumers want it all," said Jim Szyperski, WebTone's president and chief executive officer. "They want the convenience of `anytime, anywhere, any channel' access to competitive products that e-commerce provides. At the same time, they want the personal attention they've become accustomed to through more traditional channels. "The challenge for any e-business is to determine how and when to extend appropriate levels of service to their customers in the most effective and efficient manner," Szyperski continued. "That requires true channel integration and a platform that empowers the right person to become involved at the right time, with the right information." The WebTone Response(TM) contact management solution integrates telephony functionality with web-based e-mail See Internet e-mail service and HTML e-mail. management, providing a unified multi-media queue Pronounced "Q." A temporary holding place for data. See queuing, message queue and print queue. (programming) queue - A first-in first-out data structure used to sequence objects. Objects are added to the tail of the queue ("enqueued") and taken off the head ("dequeued"). and integrated workflow The automatic routing of documents to the users responsible for working on them. Workflow is concerned with providing the information required to support each step of the business cycle. management. To more efficiently and accurately address unique email inquiries, Response utilizes highly sophisticated artificial intelligence technology to prescreen pre·screen tr.v. pre·screened, pre·screen·ing, pre·screens 1. To view (a movie) before release for public showing. 2. , direct and answer free-form email requests. Customers receive immediate confirmation that their message has been received, along with an estimated response time to better set expectations. To ensure consistent service levels enterprise-wide, all contacts - via email, phone, fax, walk-in, etc. - are recorded and stored for future reference. Response also contains robust management and reporting tools that can be used to improve the performance of CSRs, departments and managers. Based on first hand experience with the unique challenges of cross-channel customer care, WebTone was founded in 1997 by Michael McChesney, co-founder of the world's first Internet bank and the leading Internet banking software provider. With nearly three years of concentrated research and development involving a number of strategic partner/clients, ranging from small Internet start-ups to multi-national industry leaders, WebTone offers both the technology and the `real world' expertise to help organizations provide consistent, high quality customer service in a cost-effective manner. The result of WebTone's legacy within the highly regulated financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. industry including banking, brokerage and insurance - is a comprehensive product suite that's been carefully designed to address the significant, long-term impact of security and scalability on an organization's e-business strategy. In addition to licensing its software solutions, WebTone offers an ASP asp, popular name for several species of viper, one of which, the European asp (Vipera aspis), is native to S Europe. It is also a name for the Egyptian cobra (Naja haja). model, enabling e-businesses to take advantage of faster implementations, ongoing maintenance and support, and reduced upfront expenses. About MaxRate.com MaxRate.com is an Internet-based auction intermediary Intermediary See: Financial intermediary intermediary See financial intermediary. for federally insured bank certificates of deposit (CDs). MaxRate.com creates a "win-win" scenario for all participants by matching investor criteria (amount and term of CD) with respective financial institutions. MaxRate.com is helping to move the financial services industry out of the traditional banking era by catering to both financial institutions and investors, and acting as a market intermediary that is focused, secure, reliable, and informative. Through MaxRate.com, banks can extend their geographic footprint The amount of geographic space covered by an object. A computer footprint is the desk or floor surface it occupies. A satellite's footprint is the earth area covered by its downlink. See form factor. 1. and dynamically target investors, enabling deeper relationships with these new customers. The Atlanta-based company was founded in December 1999. For more information about the company, please visit www.MaxRate.com. About WebTone Technologies, Inc. Atlanta-based WebTone Technologies, Inc. develops, markets and supports customer relationship management solutions that help companies conducting business on the Internet to better serve, up-sell and cross-sell their customers. Allowing e-businesses to manage high volumes of customer interactions via email, phone and other communication channels, WebTone solutions provide a unified multi-media queue and integrated workflow management. As a result, WebTone solutions empower empower verb To encourage or provide a person with the means or information to become involved in solving his/her own problems e-businesses to determine how and when to extend appropriate levels of service to their customers in the most effective and efficient manner, thereby creating a superior customer experience. For more information regarding WebTone or its products and services, please visit www.webtonetech.com, or call (800) 877-0556. NOTE TO EDITORS: WebTone and WebTone Response are trademarks of WebTone Technologies, Inc. in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and other countries. All other trademarks are properties of their respective companies. |
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