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Web-based hiring tool earns Limra top honors. (Technology Notes: Technology).


Limra International's CultureFit, a Web-based hiring tool for call centers, was named Product of the Year by Call Center Magazine.

The tool, which can help reduce agent turnover 20% or more, enables call centers to improve agent retention by hiring employees based on their compatibility with organizational culture This article or section is written like an .
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 Limra, a worldwide association providing research, consulting and other services to insurers and financial service companies.

Clients first use CultureFit to describe their work culture--setting their own scoring benchmark A performance test of hardware and/or software. There are various programs that very accurately test the raw power of a single machine, the interaction in a single client/server system (one server/multiple clients) and the transactions per second in a transaction processing system. . They can then test job candidates, who use CultureFit to describe their preferred work environment.

The Web-based tool then assesses the match between the center and the candidate, rating the overall match and pointing out any differences on nine key work-culture dimensions, including customer orientation Customer orientation (CO) is the set of beliefs in sales that says that customer needs and satisfaction are the priority of an organization. It focuses on dynamic interactions between the organization and customers as well as competitors in the market and its internal stakeholders. , pace and detail orientation.

The tool was introduced as a personal computer-based test in 1995, and has since then undergone a number of enhancements to make it more versatile For the use of the term "versatile" to describe the sexual role, see .
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COPYRIGHT 2003 A.M. Best Company, Inc.
No portion of this article can be reproduced without the express written permission from the copyright holder.
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Comment:Web-based hiring tool earns Limra top honors. (Technology Notes: Technology).
Publication:Best's Review
Article Type:Brief Article
Geographic Code:1USA
Date:Jun 1, 2003
Words:157
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