Web interface enhances Globetrotter's bug and support tracking system; single-user version is free.CAMPBELL, Calif.--(BUSINESS WIRE)--May 19, 1997--GLOBEtrotter Software today announced the release of a Web interface to its GLOBEtrack bug and support tracking system. This interface allows companies to automatically publish the status of bugs, application notes and links to software downloads in "real-time." In addition, for companies seeking an easy and inexpensive means to track bugs and support calls, GLOBEtrotter is providing a fully functional single-user version of GLOBEtrack for free. "Computer-savvy customers expect detailed and current product information to be published to the Web for immediate access 24 hours a day," said Richard Mirabella, vice president of marketing at GLOBEtrotter Software. "GLOBEtrack's strength in tracking bug and support calls has now been leveraged to automatically publish bug status, application notes and links to software down-loads for use by customers and field service staff via the Web. GLOBEtrack takes the pain out of keeping critical customer support Web pages current." "The freedom to check bug status and corresponding application notes anytime customers want without waiting for a support representative for assistance is of great importance to customer support organizations and their customers," continued Mirabella. "GLOBEtrack's Web interface gives independence to customers while it dramatically reduces support costs. It's a win-win situation." "GLOBEtrack provides an easy to use, highly customizable look and feel, with the ability to design your own reports," said Art Eldred, director of customer support at Real-Time Solutions. "A Web interface will only enhance the tool's ease-of-use. GLOBEtrack is a call-tracking system that meets all the needs of a fast-growing support department." Normally sold at prices starting at $4,700 per developer site, GLOBEtrotter is offering a permanent, single-user license of GLOBEtrack for free to independent software vendors. While GLOBEtrotter's free single-user bug and support tracking offering does not include technical support, a low-cost starter kit, including maintenance, is available. This free offer may be withdrawn at any time. "The software business has always been a product-oriented business. The high level of competition and growing sophistication so·phis·ti·cate v. so·phis·ti·cat·ed, so·phis·ti·cat·ing, so·phis·ti·cates v.tr. 1. To cause to become less natural, especially to make less naive and more worldly. 2. of customers is making excellence in service critical for businesses that want to be leaders in their field," said Mirabella. "Since excellent service isn't cheap, smaller software companies can get lost in the shuffle. By offering GLOBEtrack for free, we provide the smaller vendors with the opportunity to offer their customers this high level of service." GLOBEtrack is an automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. , integrated bug and support-tracking system providing a complete set of high-quality defect and customer support management solutions. GLOBEtrack has been specifically designed to be a highly customizable system. GLOBEtrack allows for the creation and editing of forms and menus, data tables, report formats and interfaces to external application programs. About Real Time Solutions Real Time Solutions is the industry leader in computerized computerized adapted for analysis, storage and retrieval on a computer. computerized axial tomography see computed tomography. order fulfillment Order fulfillment (in BE also: order fulfilment) is in the most general sense the complete process from point of sales inquiry to delivery of a product to the customer. Sometimes Order fulfillment systems and software (known as "pick-to-light" systems) for warehouse and distribution entities. EASYpick, Real Time Solutions' main product, utilizes cutting-edge technology to deliver dramatic increases in productivity and distribution efficiency. Real Time Solutions' corporate headquarters are located in Napa, Calif. About GLOBEtrotter Software With more than 1,200 leading software vendors and 300 Fortune 1000 and government site customers, GLOBEtrotter Software Inc. is the market and technology leader for electronic software distribution and license management solutions. A privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. , GLOBEtrotter is dedicated to providing both software vendors and large scale user sites with comprehensive solutions for maximizing the cost-effectiveness of UNIX UNIX Operating system for digital computers, developed by Ken Thompson of Bell Laboratories in 1969. It was initially designed for a single user (the name was a pun on the earlier operating system Multics). and PC network desktop software applications in distributed computing environments See DCE. Distributed Computing Environment - (DCE) An architecture consisting of standard programming interfaces, conventions and server functionalities (e.g. naming, distributed file system, remote procedure call) for distributing applications transparently across networks . GLOBEtrotter's products, available from the company's worldwide direct sales force, support Microsoft Windows See Windows. (operating system) Microsoft Windows - Microsoft's proprietary window system and user interface software released in 1985 to run on top of MS-DOS. Widely criticised for being too slow (hence "Windoze", "Microsloth Windows") on the machines available then. , Windows 95, Windows NT (Windows New Technology) A 32-bit operating system from Microsoft for Intel x86 CPUs. NT is the core technology in Windows 2000 and Windows XP (see Windows). Available in separate client and server versions, it includes built-in networking and preemptive multitasking. , Java, Novell Netware (operating system, networking) Novell NetWare - Novell, Inc.'s proprietary networking operating system for the IBM PC. NetWare uses the IPX/SPX, NetBEUI or TCP/IP network protocols. It supports MS-DOS, Microsoft Windows, OS/2, Macintosh and Unix clients. , OS/2, VMS (1) (Virtual Memory System) A multiuser, multitasking, virtual memory operating system for the VAX series from Digital. VMS applications run on any VAX from the MicroVAX to the largest unit. See OpenVMS. and more than 40 UNIX platforms. GLOBEtrotter's corporate headquarters are located in Campbell. For more information, including a complete overview of GLOBEtrotter's electronic commerce for software technologies, and free software downloads, access the company's Web site at http://www.globetrotter.com . CONTACT: GLOBEtrotter Software Richard Mirabella, 408/370-2800 x117 rich@globes.com or The Weber Weber, river, United States Weber (wē`bər), river, c.125 mi (200 km) long, rising in the Uinta Mts., N central Utah, and flowing north and northwest to join the Ogden River at Ogden. The combined stream flows to the Great Salt Lake. Group Steve Diamond, 415/463-8605 sdiamond@ca.webergroup.com |
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