Web Crossing, Inc. Releases New User-to-User Support Site Tools.SAN FRANCISCO San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden , Calif. -- New Admin Tools Speed Startup of Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the Message Boards that Power 'Customer Self Help,' Saving Companies Money and Increasing Satisfaction Web Crossing, Inc. today announced new tools for their user-to-user support site customers. Companies using Web Crossing as their message board and online customer support site, now have an Easy FAQ (Frequently Asked Questions) A group of commonly asked questions about a subject along with the answers. Vendors often display them on their Web sites for use as troubleshooting guidelines. Builder application and enhanced File Downloads Library capabilities. Known for its scalability and extensibility, Web Crossing is the Internet message board and collaboration tools A collaboration tool is something that helps people collaborate. The term is often used to mean collaborative software, but collaboration tools were being used before computers existed, a piece of paper can for example can be used as collaboration tool. server used by numerous companies for providing online support, resources and 24/7 customer-to-customer support. Beta programs and other access-sensitive situations can also incorporate Web Crossing's robust access controls with the new Easy FAQ Builder application and enhanced File Download To receive a file transmitted over a network. In any communications session, "download" means receive, and "upload" means send. The download/upload often implies a big/little scenario, in which data is being downloaded from the "big" server into the "little" user's computer. Library. "Web Crossing is a great tool for online user support, giving you happier customers and a more productive support staff," explained Tim Lundeen, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Web Crossing, Inc. "Users can search for information, ask questions, help each other, share how they are using the product, plus access FAQs, software updates, drivers and documentation. Using our new Easy FAQ Builder and upgraded File Download Library tools, it's even easier to create and manage a user support site with Web Crossing." Now for the first time, administrators have a tool that streamlines the creation of FAQs from directly within the user discussion area. Customer questions can be added to FAQ folders with point-and-click ease. Sysops and hosts viewing the question can designate des·ig·nate tr.v. des·ig·nat·ed, des·ig·nat·ing, des·ig·nates 1. To indicate or specify; point out. 2. To give a name or title to; characterize. 3. a question for FAQ inclusion with a button click, edit the question and the answer, then add it to the appropriate FAQ folder In a graphical user interface (GUI), a simulated file folder that holds data, applications and other folders. Folders were introduced on the Xerox Star, then popularized on the Macintosh and later adapted to Windows and Unix. In Unix and Linux, as well as DOS and Windows 3. in their support site. Administrators set each FAQ folder's access control, if appropriate. The File Downloads Library has also now been enhanced with the ability to add file content-based keywords to the index, and take advantage of inclusion with Web Crossing's legendary fast, fully indexed Search. Administrators who view the file prior to uploading it can establish its keyword metadata (1) (meta-data) Data that describes other data. The term may refer to detailed compilations such as data dictionaries and repositories that provide a substantial amount of information about each data element. , thus ensuring the contents of the file are represented in the searchable index. Pricing, Compatibility and Availability Available immediately for free, the Easy FAQ and enhanced File Downloads Library is compatible with all Web Crossing installations. Additional information can be found at http://www.webcrossing.com/Home/products/usertouser.html. About Web Crossing, Inc. Privately held, Web Crossing, Inc. is a leader in collaboration tools, committed to providing high-quality software and related services at a fair price. Award-winning Web Crossing is a scalable, tightly integrated collaboration tool serving a broad-spectrum of functionality and serves millions of pages per day at thousands of sites, including well-known, high traffic sites as eBay.com, The NY Times, Salon's TableTalk and Electronic Arts. Available licensed or ASP asp, popular name for several species of viper, one of which, the European asp (Vipera aspis), is native to S Europe. It is also a name for the Egyptian cobra (Naja haja). , all Web Crossing software is easily customizable and highly extensible without programming. Further information on can be found at http://www.webcrossing.com/. Web Crossing, Web Crossing Express, Team Crossing, Campus Crossing, Support Crossing, and webcrossing.com are trademarks of Web Crossing, Inc. or its subsidiaries. All other brands and products referenced herein are the trademarks or registered trademarks of their respective holders. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion