Web Associates Re-Launches HP's All-in-One Support Web Site; Companies Work Together to Manage the Evolution of HP Customer Support.Business Editors SANTA BARBARA Santa Barbara (săn'tə bär`brə, –bərə), city (1990 pop. 85,571), seat of Santa Barbara co., S Calif., on the Pacific Ocean; inc. 1850. , Calif.--(BUSINESS WIRE)--Oct. 31, 2000 Web Associates Inc., a leading full-service full-ser·vice adj. Associated with or offering complete service: full-service gasoline pumps; full-service banks. provider of customer support solutions for Fortune 2000 and fast-growth companies, today announced the recent launch of http://all-in-one-support.com, Hewlett-Packard Co.'s Web site for All-in-One product information, technical support and customer interaction. Web Associates developed the new look and feel of HP's All-in-One Web site based upon customer-centric principles of simplicity and ease of use. The redesign re·de·sign tr.v. re·de·signed, re·de·sign·ing, re·de·signs To make a revision in the appearance or function of. re effort demonstrates HP's commitment to being an Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the leader, and is a significant step toward making the Web work better for HP customers by addressing their needs and creating a positive experience. HP's All-in-One Division is responsible for HP's All-in-One printing products, which are targeted primarily towards home office and small business users. HP All-in-One computer See all-in-one. products are able to print, fax, scan and copy from a single unit. "We're providing a better level of service and support to our customers," said Julee Hollis, marketing engineer for HP's All-in-One Division. "Web Associates has been successful in translating HP's companywide branding program into an online customer service center. They've helped us to easily meet our reBranding deadlines." "Helping to re-invent HP's online customer service experience is an exciting challenge that we've provided unique value to," said Dave Swan swan, common name for a large aquatic bird of both hemispheres, related to ducks and geese. It has a long, gracefully curved neck and an extremely long, convoluted trachea which makes possible its far-carrying calls. , president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Web Associates. "Our relationship with HP gives Web Associates the perspective to manage the online evolution of HP effectively, while delivering a Quality of Service that HP has come to rely on." For more information, visit the HP All-in-One Support Web site at http://all-in-one-support.com. About Web Associates Web Associates is an industry leader in creating comprehensive eService solutions for Fortune 2000 companies. The company enables its customers to realize the economic and customer loyalty advantages of providing Web-based support and commerce for their clients. Web Associates' solutions combine eBusiness consulting, interactive design, Web site development, solutions integration and deployment, and managed network services to automate To turn a set of manual steps into an operation that goes by itself. See automation. its customers' mission-critical eService processes. For more about Web Associates, visit http://webassociates.com. |
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