Washington State Department of Transportation Awards TransCore Combined Toll Technology and Operations Contract for Tacoma Narrows Bridge; Selection Highlights TransCore's Capacity to Provide Integrated Technology and Service.HARRISBURG, Pa. -- The Washington State Department of Transportation The Washington State Department of Transportation (WSDOT), led by a Secretary and overseen by the Governor, is a Washington governmental agency that constructs, maintains, and regulates the use of the state's transportation infrastructure. (WSDOT WSDOT Washington State Department of Transportation ) awards TransCore a five-year, multimillion dollar contract to provide a comprehensive technology and services solution for toll collection on the Tacoma Narrows Bridge Noun 1. Tacoma Narrows Bridge - a suspension bridge across Puget Sound at Tacoma Tacoma - a city in west central Washington on an arm of Puget Sound to the south of Seattle . Under the contract TransCore will be responsible for the customer service center, violations processing, system administration, auditing, maintenance, money room counting and in-lane manual toll collection. TransCore's wireless RFID (Radio Frequency IDentification) A data collection technology that uses electronic tags for storing data. The tag, also known as an "electronic label," "transponder" or "code plate," is made up of an RFID chip attached to an antenna. paper-thin eGo(R) Plus sticker tag will be used for wireless payment; the system is slated to be operational in Spring 2007 when the new Tacoma Narrows Bridge opens. When in full operation, WSDOT will deploy three high-speed open-road tolling (ORT) lanes as well as six additional manual lanes, allowing motorists to pay using cash, credit card or wireless tag payment. TransCore's Forte(TM) software will be used to manage the toll system, process transactions, manage lanes, enforce toll violations, and link together the Tacoma Narrows Bridge toll collection system, store fronts, and back office operations. "Our ability to offer a comprehensive host of capabilities simplifies the operation, providing a single point of responsibility and fully integrated technology and service," said John Worthington, president of TransCore. Motorists will have access to walk-up service at two customer service center store locations, one in Gig Harbor and another in Tacoma. In addition, a mobile customer service center is planned to deploy at promotional events. The system will offer automated telephone and Web-based access to customer service and electronic toll collection Electronic Toll Collection (ETC), an adaptation of military "identification friend or foe" technology, aims to eliminate the delay on toll roads. It is a technological implementation of a road pricing concept. (ETC ETC - ExTendible Compiler. Fortran-like, macro extendible. "ETC - An Extendible Macro-Based Compiler", B.N. Dickman, Proc SJCC 38 (1971). ) account management. WSDOT joins several other toll authorities in choosing TransCore to handle customer service and back-office operations. Delaware's E-ZPass(SM) customer service and violation processing center, operated by TransCore, recently won the International Bridge Tunnel and Turnpike turnpike, road paid for partly or wholly by fees collected from travelers at tollgates. It derives its name from the hinged bar that prevented passage through such a gate until the toll was paid. See also road. Association's Toll Innovation and Excellence Award in the customer service category. TransCore's customer service experience began in 1989, when the company opened one of the first ETC customer service centers. Since then, TransCore has developed and currently operates 11 customer service and/or violations processing centers with another 15 being operated by its customers. Together TransCore's service centers support millions of ETC customers and process millions of transactions each day. TransCore's eGo technology was recommended based on an independent analysis that noted eGo's superior performance in terms of cost, compatibility with existing and planned projects in the state and flexibility as technology changes. About TransCore TransCore, a transportation services company with 1,800 employees and 80 locations, is a unit of Roper Industries, a $1.4 billion diversified industrial technology company. With installations in 41 countries, more than 100 patents and pioneering applications of RFID, GPS and satellite communications technologies Noun 1. communications technology - the activity of designing and constructing and maintaining communication systems engineering, technology - the practical application of science to commerce or industry , TransCore's technical expertise is unparalleled in the markets it serves. TransCore's 60-year heritage spans the development of RFID transportation applications at Los Alamos Los Alamos (lôs ăl`əmōs', lŏs), uninc. town (1990 pop. 11,455), seat of Los Alamos co., N central N.Mex. It is on a long mesa extending from the Jemez Mts. The U.S. National Labs to implementation of the nation's first electronic toll collection system. TransCore's extensive global experience with tolling systems includes more than 6,200 installed electronic toll collection lanes worldwide and 22 customer service centers. TransCore offers an extensive suite of enterprise software applications, business process outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in , system integration, and maintenance services to provide complete solutions, configurable to customers' requirements. For more information, visit www.transcore.com. |
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