Wabash Alloys Goes Live On J.D. Edwards CRM; Integrated J.D. Edwards CRM Software Deployed in Mere Three Months to Provide Full View of Customers.Business/High Tech Editors DENVER--(BUSINESS WIRE)--June 10, 2002 J.D. Edwards (J.D. Edwards & Company, Denver, CO, www.jdedwards.com) A developer of multinational, integrated enterprise software for distribution, finance, human resources, manufacturing and supply chain management. & Company (Nasdaq:JDEC JDEC Joint Data Exchange Center (US/Russian missile warning) JDEC Joint Document Exploitation Center (US DoD) ) today announced that it has completed the implementation of its integrated CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. offering at Wabash Alloys, the world's largest producer of recycled specification aluminum alloys. With J. D. Edwards J.D. Edwards, also called JDE, is a software company founded in March 1977 in Denver, Colorado by Jack Thompson, C.T.P."Chuck" Hintze, Dan Gregory and Ed McVaney. The company made its name building accounting software for IBM minicomputers, beginning with the System/34 and CRM in place, Wabash expects to see improved sales as a result of analyzing recent responses to proposal requests and current customer interactions, as well as an expansion of its customer visibility to include centralized contacts, account history and back-office linkages, including viewing account information, products and sales orders. With J.D. Edwards CRM's unparalleled flexibility, the rapid implementation of the sales force automation Automating the sales activities within an organization. A comprehensive SFA package provides such functions as contact management, note and information sharing, quick proposal and presentation generation, product configurators, calendars and to-do lists. module into Wabash's existing J.D. Edwards OneWorld(R) ERP (Enterprise Resource Planning) An integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer. system took a mere three months. Wabash is also able to leverage its existing enterprise software investments and realize a rapid return on its latest software investment. "We have found through our market research that the slow economy is encouraging companies to look for solutions that can expand the view of their customers while leveraging their existing investments in their systems and technology," said Joel Reed, director of CRM product marketing at J.D. Edwards. "J.D. Edwards' technology handles this balancing act as well as any in the industry, and Wabash is another good example of our ability to deliver solutions that address the complex requirements of our customers." CRM for Improved Sales Wabash, a leading supplier of over 40 percent of the aluminum used in the automotive industry The automotive industry is the industry involved in the design, development, manufacture, marketing, and sale of motor vehicles. In 2006, more than 69 million motor vehicles, including cars and commercial vehicles were produced worldwide. , will use J.D. Edwards CRM to organize its sales operations and increase the efficiency of the sales-to-customer relationship business process. Wabash chose J.D. Edwards over several other vendors to integrate a full sales force automation application that supports the entire sales process A sales process is a systematic approach for performing product or service sales. The reasons for having a sales process include seller and buyer risk management, achieving standardized customer interaction in sales and scalable revenue generation. -- from lead generation through opportunity development to close -- and also integrate to fulfillment. This extension of sales force automation to the back office will allow Wabash to deliver products immediately upon signing new customers, a feature not easily obtained from a point CRM vendor. Wabash will also aggregate key sales data to analyze customer wins and losses and adjust its strategy to increase closure rate on future deals. For example, Wabash can adjust its pricing if it finds that competitors' pricing options are meeting needs of particular market segments better than its are. It will also use this information to analyze additional markets through end-user customer behavior. In addition, Wabash will centralize customer contact information to ensure that sales representatives contact the right people and track all related activities. "We were looking for Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. a broader view of our customers and a deeper understanding of how we approach our sales processes, but we also wanted to be cost-conscious in obtaining new solutions," said Bruce Warshauer, president, Wabash Alloys. "J.D. Edwards has worked to understand our business processes rather than simply sell us applications, and we are quite pleased with the CRM product that it delivered." J.D. Edwards' integrated CRM solution is part of J.D. Edwards 5, the company's new family of innovative, collaborative enterprise software products and services for customers and business partners that was unveiled May 21st. Like all J.D. Edwards 5 products, J.D. Edwards CRM is enabled for Web Services (1) Loosely, any online service delivered over the Web. Such usage appears in articles from non-technical sources, but not in IT-oriented publications, because definition #2 below describes the correct use of the term. and can be bought piece-by-piece to be implemented with existing legacy systems or applications from other vendors. Companies also benefit from J.D. Edwards' enhanced consulting and education services. Many companies are still in the early stages of leveraging CRM technologies and analysts, like Giga Information Group, see growing opportunities for CRM users and vendors. "Despite heavy investments and some success in select areas, most companies still have a long way to go to truly optimize customer management. However, an emerging shift to a more customer-centric organizational and process model is starting to show strong results, with several companies expecting good CRM returns on new initiatives," said Erin Kinikin, vice-president and research leader -- Enterprise CRM, in the Giga Information Group, Inc. report, Doing CRM Right: A CRM Effectiveness Model, April 2, 2002. Wabash is Part of J.D. Edwards' Growing CRM Momentum Wabash is just one example of J.D. Edwards' continued momentum in its CRM sales since its acquisition of YOUcentric's sales force and marketing automation functions last fall. Boise Cascade Boise Cascade Holdings, LLC, which uses the trade name Boise, is an American pulp and paper company, ranked as the thirteenth largest forest products company in the world. , a Fortune 500 office supplies Office supplies is the generic term that refers to all supplies regularly used in offices by businesses and other organizations, from private citizens to governments, who works with the collection, refinement, and output of information (colloquially referred to as "paper work"). and paper distributor, has begun implementation of J.D. Edwards CRM for quick adoption on the part of its 1400-person sales office. In addition, Bank of America
Bank of America (NYSE: BAC TYO: 8648 ) is the largest commercial bank in the United States in terms of deposits, and the largest company of its kind in the world. has standardized J.D. Edwards CRM for two parts of its enterprise -- the Global Investment Bank (GCIB GCIB Gas Cluster Ion Beam GCIB Global Corporate Investment Banking (Bank of America) ) and the NationsFunds mutual fund. About Wabash Wabash Alloys operates eight plants (five in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , two in Canada, one in Mexico) that produce specification aluminum alloys for foundry and diecast customers and deoxidation deoxidation the removal of oxygen from a chemical compound. products for the steel industry. Wabash Alloys is owned by Connell Limited Partnership. About Quest, J.D. Edwards User Group The mission of Quest, J.D. Edwards Users Group, is to maximize value to the global J.D. Edwards community. As the independent, global organization serving the J.D. Edwards community, Quest provides a forum for members to exchange ideas and solutions and influence software development. Through special interest groups, Q&A magazine, local and regional user support, the FOCUS user conference and global outreach, Quest fosters collaboration and communication among the J.D. Edwards community. QuestDirect, Quest's electronic collaboration tool A collaboration tool is something that helps people collaborate. The term is often used to mean collaborative software, but collaboration tools were being used before computers existed, a piece of paper can for example can be used as collaboration tool. and website information source, allows the entire community to interact via a Web-based interface. Users can select what information they want, and when and where they receive it. For more information about Quest, call 800/225-0517 (U.S. and Canada) or 859/226-4307, or visit QuestDirect at www.questdirect.org. About FOCUS 2002 FOCUS 2002 is Quest's premier annual event and J.D. Edwards' user group conference, where users and invited guests can interact with and learn from peers, J.D. Edwards product developers, business partners and third party vendors and service providers. About J.D. Edwards & Company J.D. Edwards (Nasdaq:JDEC) makes customers stronger, enabling them to solve their most important business challenges. The company offers collaborative enterprise software as well as consulting, education and support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services . J.D. Edwards' offerings are differentiated by a deeply ingrained attitude of listening to customers, innovating on their behalf, and delivering solutions as part of a results-oriented relationship. Founded in 1977 and headquartered in Denver, J.D. Edwards focuses on long-term business partnerships and helping its 6,500 customers in 113 countries collaborate electronically to manage their business processes, supply chains, and supplier and customer relationships. For more information: www.jdedwards.com or 800/727-5333. Copyright(c)J.D. Edwards World Source Company, 2002. J.D. Edwards is a registered trademark of J.D. Edwards & Company. The names of all other products and services of J.D. Edwards used herein are trademarks or registered trademarks of J.D. Edwards World Source Company. All other product names used herein are trademarks or registered trademarks of their respective owners. |
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