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WANG SIGNS AGREEMENT TO RESELL TARP PRODUCTS AND SERVICES

 WANG SIGNS AGREEMENT TO RESELL TARP PRODUCTS AND SERVICES
 LOWELL, Mass., April 27 /PRNewswire/ -- Wang Laboratories, Inc. (AMEX: WAN) and TARP Information Systems, Inc. today announced a marketing agreement under which Wang will have exclusive rights to market TARP's Customer Response Information System (CRIS). CRIS is currently installed in over 100 Fortune 1,000 companies in the United States.
 Under terms of the contract, Wang will handle marketing and consulting services for CRIS while TARP will concentrate on software development.
 The CRIS system is designed specifically for customer service call centers and offers users a total solution for effective inquiry/complaint management. CRIS accurately captures consumer contact information, generates quality responses, and surveys customer satisfaction. It enables users to monitor the productivity of their customer service department. CRIS also provides an extensive range of actionable reports that enable managers to spot buying trends, monitor changes in consumer purchasing attitudes, and pinpoint production and quality control problems.
 Wang's alliance with TARP is part of OFFICE 2000, Wang's business and product strategy to offer one-stop shopping for work organizations in need of a technology partner. OFFICE 2000 includes services, products, and applications that help customers improve productivity, quality, and customer service.
 "TARP is internationally recognized for its consumer affairs and customer service consulting," said Grady Putnam, director of Wang's Manufacturing/Commercial Applications Group. "Customer service is a strategic market for Wang in the 1990s. Combining TARP's products and services and industry expertise with Wang's office and imaging expertise affirms our position as a total solutions provider to customer service call centers worldwide."
 "Companies are now learning that entering into a dialogue with their customers is the key to profits and success," said Dr. Jon Anton, founder of TARP Information Systems. "Our software gives companies the ability to communicate with customers. The Wang/TARP alliance means our customers gain Wang's worldwide distribution, service and support, and critical value-added systems and technology expertise. We win, and more importantly, our customers win."
 Pricing for the TARP system is based on the number of users and starts at $20,000.
 Wang Laboratories, Inc., headquartered in Lowell, Mass., provides innovative applications, combining all forms of information -- data, text, voice, and image -- that can boost productivity and improve quality in offices worldwide. Wang works with customers to re- engineer business processes and provides a range of consulting, support and training services.
 TARP Information Systems, Inc., is a leading developer of software and services designed specifically for customer service call centers. Founded in 1982, TARP is headquartered In Salisbury, Md., and has offices in Washington, Chicago, Los Angeles, San Francisco, and London.
 -0- 4/27/92
 /CONTACT: Linda Volpe Kincaid of Wang Laboratories, 508-967-6425/
 (WAN) CO: Wang Laboratories, Inc.; TARP Information Systems, Inc. ST: Massachusetts; Maryland IN: CPR SU:


DH-PB -- NE009 -- 3267 04/27/92 14:31 EDT
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Publication:PR Newswire
Date:Apr 27, 1992
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