Voxeo VoiceCenter 5.5 Platform Now Supports W3C CCXML Last Call Working Draft.Business Editors/High-Tech Writers ORLANDO, Fla.--(BUSINESS WIRE)--April 30, 2004 Voxeo Corporation: -- CCXML CCXML Call Control Extensible Markup Language CCXML Call Control Xml Interpreter (Call Control XML XML in full Extensible Markup Language. Markup language developed to be a simplified and more structural version of SGML. It incorporates features of HTML (e.g., hypertext linking), but is designed to overcome some of HTML's limitations. ) specification provides key industry standard for IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. , PSTN (Public Switched Telephone Network) The worldwide voice telephone network. Once only an analog system, the heart of most telephone networks today is all digital. In the U.S. , PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). , and VoIP call control and conferencing; Voxeo announces immediate support for all CCXML Last Call Working Draft features in multiple Voxeo products and services. Voxeo Corporation, the leading standards-based XML IVR platform and hosting provider, today announced Voxeo VoiceCenter 5.5, the first IVR and call control platform based on the CCXML Last Call Working Draft. This draft - also released today - indicates the W3C (World Wide Web Consortium, www.w3.org) An international industry consortium founded in 1994 by Tim Berners-Lee to develop standards for the Web. It is hosted in the U.S. by the Computer Science and Artificial Intelligence Laboratory (CSAIL) at MIT (www.csail.mit.edu/index.php). CCXML sub-group's belief that CCXML is ready to become a full industry standard. Voxeo's VoiceCenter 5.5 CCXML platform is available immediately as a hosted solution, software install, turnkey server, or OEM (Original Equipment Manufacturer) The rebranding of equipment and selling it. The term initially referred to the company that made the products (the "original" manufacturer), but eventually became widely used to refer to the organization that buys the products and technology, and can be trialed for free by IVR developers through Voxeo's Evolution IVR developer community site located at http://evolution.voxeo.com. CCXML is an open-standard markup language markup language Standard text-encoding system consisting of a set of symbols inserted in a text document to control its structure, formatting, or the relationship among its parts. The most widely used markup languages are SGML, HTML, and XML. that works independently or with VoiceXML to add advanced call control features to telephony applications. Leveraging CCXML's IP, XML, and HTTP-based foundation, enterprises can take advantage of advanced call control features including conferencing, call center integration, outbound notification, call queuing, and intelligent call routing to reduce service costs and increase caller satisfaction. "Voxeo is excited to fully endorse and support the W3C's Last Call Working Draft by delivering the first CCXML platform to support all features in that draft," said RJ Auburn, CTO (Chief Technical Officer) The executive responsible for the technical direction of an organization. See CIO and salary survey. at Voxeo and Editor and Chair of the W3C CCXML sub-group. "The W3C standards process requires at least one vendor to support all options in a working draft before it becomes a final standard. Voxeo is happy to fulfill that requirement on the very same day the Last Call Working Draft of CCXML is released." CCXML delivers a compact set of 30 XML tags that address a comprehensive variety of call control features and requirements, including call initiation, screening, authentication, redirection, conferencing, bridging, and VoiceXML integration. Web and telephony developers alike can use these tags to implement flexible call control applications in any programming language, including ASP, C, C++, C#, ColdFusion, Delphi, Perl, PHP (PHP Hypertext Preprocessor) A scripting language used to create dynamic Web pages. With syntax from C, Java and Perl, PHP code is embedded within HTML pages for server side execution. , Java, .NET, and Visual Basic. These applications can run from any existing web application platform, and leverage over $2 billion in prior enterprise investments in web-to-database, mainframe, back-office, and front-office integration. Combined with Voxeo's VoiceCenter IVR platforms and hosting, Voxeo's Evolution IVR developer solutions, and Voxeo's Extreme Support professional IVR services, CCXML enables enterprises to create and deploy call control applications in as little as 25% of the time required by other proprietary solutions, legacy platforms, and API-based standards. "CCXML enabled us to design and deliver key call control and IVR applications in under 4 weeks," said Mho Salim, with Corybant, Inc., a Voxeo Customer. "Prior to CCXML, call control applications were overly arcane and difficult to implement. Corybant is pleased to see CCXML progressing quickly through the W3C standards process." In addition to offering packaged CCXML solutions for enterprise customers, Voxeo additionally announced the VoiceCenter CCXML Engine, a modular C Modular C - A preprocessor-based extension to C allowing modules. [Article by Stowe Boyd, Azrex Inc, SIGPLAN Notices, ca 1980]. ++ implementation of CCXML that can be licensed by telecom vendors on an OEM basis. About Voxeo Voxeo Corporation is the leading provider of standards based, hosted and customer premise IVR solutions. These solutions extend versatile IP and XML technologies to make it easy to create, deploy, and maintain the widest variety of telephony applications. Voxeo customers, VARs, resellers, and channel partners leverage these solutions to enhance customer care, reduce costs, and generate new sources of revenue. For more information, visit www.voxeo.com, or call 407/418-1800. |
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