VoiceGenie and speechvantage introduce voice-driven Auto-Attendant. (Strategic Alliances).

VoiceGenie Technologies Inc., a provider of VoiceXML gateway solutions, and speechvantage, Inc., a provider of full-service speech solutions, have announced the introduction of their new Genie Vantage Auto-Attendant Gateway solution. The complete turnkey package combines speechvantage's off-the-shelf VoiceXML-based auto-attendant application with VoiceGenie's VoiceXML platform. The auto-attendant facilitates the call completion process for inbound callers who do not know a particular extension or remote office phone number when calling an enterprise. Rather than waiting for a live operator or spelling a name on a telephone keypad, callers simply speak the name of the person or department they wish to reach. Enterprises can experience fewer callers on hold and higher call completion rates, allowing for improved customer service through rapid responsiveness. The system includes a voice dialing capability that allows internal callers to place outbound calls by speaking a name from a personal address book or comp any directory. This eliminates the necessity for internal directory services, minimizes the time employees spend searching for phone numbers, and helps lower costs by reducing the need for calls from outside a corporate telephony network.