VoiceGenie Positioned in the Visionary Quadrant for 2005 Enterprise Voice Portals and IVRs Magic Quadrant; Evaluation Based on Completeness of Vision and Ability to Execute.NEW YORK -- VoiceGenie Technologies Inc., the proven performance leader in standards-based software platforms powering customer contact solutions and next-generation networks, announced today it has been positioned by Gartner, Inc. in the visionaries quadrant in the "Magic Quadrant for IVR Systems and Enterprise Voice Portals, 2005"(1) report. According to Gartner, "visionaries have a clear vision of market direction and are focused on preparing for that, but they can still improve in terms of optimizing service delivery." "We believe this distinguished positioning by Gartner is a testament to the continued momentum VoiceGenie enjoys in the IVR Systems and Enterprise Voice Portals market, the award-winning performance and innovation of our products like VoiceGenie 7.0, and the strength of our standards-based software platform vision," said Thomas Charlton, VoiceGenie President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "We are committed to creating value for our customers by leveraging our powerful open standards platform. Many of our customers including CPT CPT See: Carriage Paid To International, New York Daily News New York Daily News Morning daily tabloid newspaper published in New York City. It was founded in 1919 by Joseph Medill Patterson and his cousin Robert McCormick as a subsidiary of the Tribune Co. of Chicago. The first successful tabloid-format newspaper in the U.S. , Bell Canada, Soleo, AT&T, Pershing LLC a Bank of New York The Bank of New York, abbrieviated to BNY, was a global financial services company that existed until its merger with the Mellon Financial Corporation on July 2, 2007.[1] The bank now continues under the new name of The Bank of New York Mellon Corporation. subsidiary, mobilkom austria and Verizon have demonstrated measurable ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). with reduced operating costs, improved customer satisfaction through self-service and increased revenue with new and innovative services launched through the VoiceGenie platform." Since its release earlier in the year, VoiceGenie 7.0 is already established as the clear performance leading software platform that enables Voice Portals and IVR systems. VoiceGenie 7.0 is the only software platform that supports VoiceXML 2.0 / 2.1 and other existing and emerging standards including CCXML CCXML Call Control Extensible Markup Language CCXML Call Control Xml Interpreter (Call Control XML), X+V (XHTML (EXtensible HTML) A markup language for Web pages from the W3C. XHTML combines HTML and XML into a single format (HTML 4.0 and XML 1.0). Like XML, XHTML can be extended with proprietary tags. Also like XML, XHTML must be coded more rigorously than HTML. + Voice), SIP (Session Initiation Protocol (protocol) Session Initiation Protocol - (SIP) A very simple text-based application-layer control protocol. It creates, modifies, and terminates sessions with one or more participants. Such sessions include Internet telephony and multimedia conferences. It is described in RFC 2543. ), MRCP MRCP Member of Royal College of Physicians. MRCP abbr. Member of the Royal College of Physicians (Media Resource Control Protocol) and X/mode. This comprehensive standards support enables customers to benefit from reduced hardware, development, deployment, and maintenance costs. VoiceGenie's support for both existing and emerging standards on the same platform also ensures customers that they will not be faced with early obsolescence ob·so·les·cent adj. 1. Being in the process of passing out of use or usefulness; becoming obsolete. 2. Biology Gradually disappearing; imperfectly or only slightly developed. or compatibility conflicts. About the Magic Quadrant The Magic Quadrant is copyrighted June 2005 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. About VoiceGenie Technologies Inc. VoiceGenie offers high-performance, scalable software platforms that provide enterprises and service providers with a flexible, open standards infrastructure for supporting next-generation networks and speech-enabled contact centers. VoiceGenie's platform, available in multiple configurations, has been certified as VoiceXML 2.0 conformant by the VoiceXML Forum and also supports other emerging standards such as VoiceXML 2.1, CCXML, X+V, SIP, X/mode and MRCP. VoiceGenie powers some of the largest VoiceXML and VoIP deployments in the world and successfully manages millions of customer calls daily. Our customers include leading organizations such as AIG, AT&T, Air Canada, Bank of New York, Bell Canada, BellSouth, ChoicePoint, Citigroup, Eastman Chemical, France Telecom, mobilkom austria, Merck, Orange, SBC Technology, SCANA SCANA South Carolina Association of Nurse Anesthetists SCANA Self Contained Adverse Night Attack , Scotiabank, Telkom South Africa, Verizon, Vesta, Vodafone, and others. VoiceGenie partners with best-of-breed product and service providers such as Anana, AudioCodes, Audium, Brooktrout, CPTI CPTI Conscience and Peace Tax International CPTI Counselling and Psychotherapy Training Institute (Edinburgh, Scotland, UK) CPTI Center for Patent and Trademark Information CPTI Concrete Polishing Technical Institute , Dimension Data, IBM, Intel, Intelleca, Kainos, Loquendo, Message Technologies Inc., Nuance, Nuasis, Oracle, ScanSoft/SpeechWorks, Soleo, Teleperformance Interactive, Telisma, TuVox, Unisys, Vicorp, VoiceObjects, VoicePort, Vocent and more. More information can be found on the company's web site at www.voicegenie.com VoiceGenie is a trademark of VoiceGenie Technologies Inc. Other brands and products referenced herein are the trademarks or registered trademarks of their respective holders. (1) Gartner Research "Magic Quadrant for IVR Systems and Enterprise Voice Portals, 2005" by Bern Elliot and Drew Kraus. June 29, 2005" Note to Editors: In the text above, there should be a pipe symbol between "X" and "mode". This symbol was changed to "/" for transmission purposes only. |
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