VoiceGenie Opens European Support Center in Germany.Business Editors/High-Tech Writers TORONTO--(BUSINESS WIRE)--March 18, 2004 ATIP ATIP Access to Information and Privacy (Canada) ATIP Asian Technology Information Program ATIP Absolute Time in Pregroove (CD technology) ATIP Association Technique de l'Industrie Papeti̬re GmbH appointed partner to support the European Voice European Voice is an English language newspaper owned by The Economist group. The newspaper gives an account of the activities of the key European Union institutions Рthe European Commission, European Parliament and Council of Ministers. Market VoiceGenie Technologies Inc., the world's leading provider of VoiceXML platforms and open communications solutions for next-generation customer care, today announced the opening of its European support center in Frankfurt/Main, Germany. In cooperation with Germany-based ATIP (advanced technologies for information processing information processing: see data processing. information processing Acquisition, recording, organization, retrieval, display, and dissemination of information. Today the term usually refers to computer-based operations. ) GmbH, a well respected technology company in the European voice industry, the new support center was founded last year and officially started its operations on February 1, 2004. "VoiceGenie has experienced a tremendous international growth rate last year. Due to the accumulated needs and backlog demands in the European speech recognition market, we are anticipating this trend to clearly continue in Europe," said Bruce Eidsvik, VP of International and Telco Sales at VoiceGenie. "The expected market increase and our commitment to our customers along with the obvious communication challenges faced by different time zones and languages made our decision very easy. Besides being represented by a proactive sales organization, the building of a dedicated support infrastructure was considered to be a critical element to our success in Europe." ATIP GmbH, VoiceGenie's partner for the new support center, was founded in 1999 to create innovative products and services. Today's main business is the development of components for speech processing Speech processing is the study of speech signals and the processing methods of these signals. The signals are usually processed in a digital representation whereby speech processing can be seen as the intersection of digital signal processing and natural language processing. and the design and implementation of dialog systems. The VoiceGenie support section currently employees 3 full-time engineers and voice application specialists. "ATIP is proud to be selected by the leader in the VoiceXML platform space for such an important part of the business," said Dr. Kasper, Managing Director of ATIP GmbH. "We are excited to offer our technical expertise to assure a satisfied VoiceGenie customer base in Europe." "We are extremely pleased to partner with ATIP for our support center," continued Eidsvik. "ATIP does not only add value by providing several years of experience in the speech recognition market but also has an outstanding reputation which will assure our customers of a competent and efficient partnership in Europe." About VoiceGenie VoiceGenie Technologies Inc. is the world's leading provider of VoiceXML platforms and open communications solutions for next-generation customer care. Headquartered in Toronto, Canada, VoiceGenie offers a flexible, standards-based framework that includes platforms, packaged solutions, custom applications and services. Our solutions help Enterprises and Telecommunications Service Providers quickly and easily deliver speech or touch-tone applications to automate customer and employee self-services transactions. Since VoiceXML's inception in 1995, VoiceGenie has recognized its value in delivering exceptional customer service solutions. As a pioneering contributor to VoiceXML's advancement, VoiceGenie continues to support and influence the direction of the standard. VoiceGenie powers some of the largest VoiceXML and VoIP deployments in the world and successfully manages millions of customer calls daily. Our customers include leading organizations such as AT&T, AIG AIG addressee indicator group (US DoD) AIG American International Group, Inc AiG Answers in Genesis (religious group in defense of Scripture) AIG Artificial Intelligence Group AIG Australian Industry Group , Air Canada, Citibank, France Telecom, Merck, Mobilkom Austria Mobilkom Austria is a major Austrian mobile network operator. It has been operating commercially since 1994 and in testing since 1992. The mobilkom austria group also owns:
About ATIP ATIP GmbH was founded in 1999 by Prof. Dr. Herbert Reininger (Applied Physics), Dr. Klaus Kasper (Applied Physics) and Dr. Fred Englert (Phonetics phonetics (fōnĕt`ĭks, fə–), study of the sounds of languages from three basic points of view. Phonetics studies speech sounds according to their production in the vocal organs (articulatory phonetics), their physical properties ). After more then 10 years of research at university, ATIP's goal is to create innovative products and services. A competent team of phoneticians, linguists, musicologists A musicologist is someone who studies musicology. An ethnomusicologist is someone who studies ethnomusicology; a zoomusicologist is someone who studies zoomusicology. , computer scientists, physicists and electrical engineers has effectively grown the company. Diplomats and postgraduates from different areas of expertise supplement the ATIP team for project-oriented and supporting tasks. VoiceGenie VoiceXML Gateway is a trademark of VoiceGenie Technologies Inc. All other trademarks are the property of their respective owners. |
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