Printer Friendly

Voice Print offers business analytics and eLearning solutions.

Voice Print International, a provider of digital voice, data and screen recording and quality management solutions, has unveiled Activ! Analytics and Activ! eLearning to enhance contact center performance. The new applications extend the capabilities of Voice Print's Activ! Suite of contact center software, providing enterprise-level analytics and e-learning in an integrated solution. Activ! Analytics collects data and presents real-time and historical performance information to agents, managers and executives within the contact center environment. Activ! eLearning works with Activ! Analytics to automatically intervene when agents are under-performing, delivering e-learning content in the form of courses, coaching tips, quizzes, training flashes, pre-shift announcements and bulletins.
COPYRIGHT 2004 Technology Marketing Corporation
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2004, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

Article Details
Printer friendly Cite/link Email Feedback
Title Annotation:New Products; Voice Print International
Publication:Customer Interaction Solutions
Article Type:Brief Article
Geographic Code:1USA
Date:Sep 1, 2004
Previous Article:Best Software delivers expanded SalesLogix 6.2 CRM suite.
Next Article:Dictaphone launches recruiter module for ContactPoint WRM and announces agreement with Lucent.

Related Articles
"All the news that's fit to print" - et cetera.
Condensed Guidelines for Authors.
Logging and Monitoring Equipment Roundup: these companies can provide logging and monitoring solutions that will fit the needs of your contact...
NICE joins forces with IBM to deliver fully-integrated digital media solutions and related services.
Voice Print offers new recording solution for compliance.
Voice Print and NEC deliver enhanced call recording.
Voice Print, Syntora and Pipkins partner for solution.
How "real time" is revolutionizing the contact center: the essential role of real-time analytics, reporting, scheduling and training.
Amae Software joins Solution Made Easy.
Syntora acquired by Voice Print International.

Terms of use | Copyright © 2016 Farlex, Inc. | Feedback | For webmasters