Voice Print offers business analytics and eLearning solutions.
Voice Print International, a provider of digital voice, data and
screen recording and quality management solutions, has unveiled Activ Activ is a Romanian disco band. Nowadays its trance, techno music band. The members of this band (Oana, Rudi and Avi) are from Timişoara. Discography
- Sunete (1999)
- În Transă (2002)
- Motive (2004)
- Superstar
!
Analytics and Activ! eLearning to enhance contact center performance.
The new applications extend the capabilities of Voice Print's
Activ! Suite of contact center software, providing enterprise-level
analytics and e-learning (Electronic-LEARNING) An umbrella term for providing computer instruction (courseware) online over the public Internet, private distance learning networks or inhouse via an intranet. See CBT. in an integrated solution. Activ! Analytics
collects data and presents real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. and historical performance
information to agents, managers and executives within the contact center
environment. Activ! eLearning works with Activ! Analytics to
automatically intervene intervene v. to obtain the court's permission to enter into a lawsuit which has already started between other parties and to file a complaint stating the basis for a claim in the existing lawsuit. when agents are under-performing, delivering
e-learning content in the form of courses, coaching tips, quizzes,
training flashes, pre-shift announcements and bulletins.
www.voiceprintonline.com
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Copyright 2004, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.
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