Voice Print offers business analytics and eLearning solutions.
Voice Print International, a provider of digital voice, data and screen recording and quality management solutions, has unveiled Activ! Analytics and Activ! eLearning to enhance contact center performance. The new applications extend the capabilities of Voice Print's Activ! Suite of contact center software, providing enterprise-level analytics and e-learning in an integrated solution. Activ! Analytics collects data and presents real-time and historical performance information to agents, managers and executives within the contact center environment. Activ! eLearning works with Activ! Analytics to automatically intervene when agents are under-performing, delivering e-learning content in the form of courses, coaching tips, quizzes, training flashes, pre-shift announcements and bulletins.
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|Title Annotation:||New Products; Voice Print International|
|Publication:||Customer Interaction Solutions|
|Article Type:||Brief Article|
|Date:||Sep 1, 2004|
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