Voice Print introduces solution for quality assurance. (New Products).
Voice Print International (VPI), a provider of digital voice and
data recording and interactions quality management solutions, recently
introduced its Activ! complete customer experience solution. Activ! is a
suite of products with flexible solutions for customer-centric quality
assurance, voice recording and screen capture. The Activ! Customer
Experience Suite was designed to allow users to realize the full
potential of captured information by giving them the tools to gain
insight into customers' purchasing habits, trends, strengths, etc.
With the information generated and recorded, users can benefit from
their marketing findings at the enterprise level and make informed
decisions about their business direction. VPI's engineers designed
the Activ! solution to serve as an action-oriented coaching tool and
management calibration vehicle, Used in this capacity, it can help
reduce costs while improving agent skill sets that maximize productivity
and consequently increase revenue streams. www.voiceprintonline.com