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Voice Print introduces solution for quality assurance. (New Products).

Voice Print International (VPI), a provider of digital voice and data recording and interactions quality management solutions, recently introduced its Activ! complete customer experience solution. Activ! is a suite of products with flexible solutions for customer-centric quality assurance, voice recording and screen capture. The Activ! Customer Experience Suite was designed to allow users to realize the full potential of captured information by giving them the tools to gain insight into customers' purchasing habits, trends, strengths, etc. With the information generated and recorded, users can benefit from their marketing findings at the enterprise level and make informed decisions about their business direction. VPI's engineers designed the Activ! solution to serve as an action-oriented coaching tool and management calibration vehicle, Used in this capacity, it can help reduce costs while improving agent skill sets that maximize productivity and consequently increase revenue streams. www.voiceprintonline.com /805-389-5220
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Title Annotation:Activ! Customer Experience Suite
Publication:Customer Interaction Solutions
Article Type:Brief Article
Geographic Code:1USA
Date:Apr 1, 2002
Words:144
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