Vodavi exhibits new PC Phone with Caller ID integration at Computer Telephony Expo '95; New CTI product unites the two most essential business tools -- PCs and telephones -- to help businesses provide better service.SCOTTSDALE, Ariz.--(BUSINESS WIRE)--March 3, 1995--Vodavi Communications Systems In telecommunication, a communications system is a collection of individual communications networks, transmission systems, relay stations, tributary stations, and data terminal equipment (DTE) usually capable of interconnection and interoperation to form an integrated whole. will be exhibiting their new Computer Telephone Integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ) product, PC Phone in conjunction with their established Incoming Caller ID A telephone company service that sends the caller's telephone number between the first and second ring of the call. If the calling number is not blocked, the calling number is displayed on the handset or base station of the called party. functionality on both their STARPLUS and infinite brand digital business telephone systems at Computer Telephony See CTI, VoIP and IP telephony. Computer Telephony - Computer Telephone Integration Expo in Dallas, March 7-9, 1995. The PC Interface telephone has a built-in CTI serial port connection which plugs directly into the PC to migrate the telephone's functions onto the computer, thus enabling users to integrate their telephone and computer activities. PC Phone software is a Windows(R) based application, which allows the user to process calls, access voice mail and other system features while working in other Windows programs. To access PC Phone to answer an incoming call, the user merely "switches" to it by clicking on the PC Phone icon, which appears on the screen when an incoming call is ringing. All calls can be answered, placed or transferred with a simple point and click. PC Phone's screen incorporates both the fixed and flexible buttons of the phone, a dial pad, the call status display, a directory window and a dial window. By integrating with Vodavi's Incoming Caller Identification (ICLID ICLID Incoming Call Line Identification (telephony) ICLID Incoming Caller Identification ) software, PC Phone can then display the incoming caller's name and phone number on their computer screen, enabling users to provide more effective customer service and prompt call handling. Custom software can then be developed to link this information with a customer database to enable "screen pops." In addition, by utilizing Vodavi's Call Tracker software, users can have their customer's profile come up which documents their call history at their fingertips "Fingertips" is a 1963 number-one hit single recorded live by "Little" Stevie Wonder for Motown's Tamla label. Wonder's first hit single, "Fingertips" was the first live, non-studio recording to reach number-one on the Billboard Pop Singles chart in the United States. -- all before they answer the phone. They can also link this information to various contact management or personal information management software. "We designed PC Phone to enable computer users to unite the two most essential business communications tools -- the computer and the telephone," said Chuck Broucek, senior vice president of sales and marketing. "Our vision began with our name Vodavi -- an acronym acronym: see abbreviation. A word typically made up of the first letters of two or more words; for example, BASIC stands for "Beginners All purpose Symbolic Instruction Code. for Voice, Data and Video. PC Phone is a true CTI product that enables us to aggressively pursue this vision with products designed to enable small to medium-sized companies to maximize their business communications investment." PC Phone integrates with Vodavi's infinite(TM) and STARPLUS brand digital telephone systems. Demonstration disks and pricing are available by calling 800/821-2161. Vodavi Communications Systems designs, manufactures, distributes and supports the telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. needs of small to medium-sized businesses with fully-featured telephone systems, commercial single-line telephones, voice processing The computerized handling of voice, which includes voice store and forward, voice response, voice recognition and text to speech technologies. systems and CTI products. As a recognized leader in the industry, Vodavi has sold over 200,000 business telephone systems and 8 million multi-station and single line telephones since their founding in 1983. CONTACT: Vodavi Communications Systems, Scottsdale Elizabeth Perrine, 602/443-6054 |
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