Vodavi Delivers IVR Applications Via The Web.

Vodavi-CT, a wholly owned subsidiary of Vodavi Technology, Inc., a provider of traditional and next-generation business telecommunications solutions, has announced that it has successfully implemented several Internet-based interactive Web response applications via its new PathFinder IWR product. PathFinder Interactive Web Response is the newest capability added to the NT-based PathFinder family of voice processing products. PathFinder IWR gives businesses and call centers the opportunity to take the next step in round-the-clock customer service by offering enhanced Internet-based IVR applications. IWR technology allows access to data across the Internet via standard Web browsers. PathFinder IWR allows end users to save time by "visually" navigating the information they need to process. By further automating routine queries, businesses free employees to focus on more vital functions. The end user can conduct self-service transactions using the computer in addition to the telephone. A customer would log onto a company's Web site and choose a special link that would connect him or her to the IWR system. The page maintains the look and feel of the company's Web site while adding the abilities of the IWR. All information submitted on the Web page is handled through Secure Sockets Layer (or SSL), providing encryption and privacy for all transactions. The Web pages are actually generated by the IWR server, which passes requests to the Pathfinder via TCP/IP. Once the Path Finder receives the information, its primary task is to act as a proxy server to the ODBC-compliant database or host computer and communicate with it. PathFinder poses the requested query to the database or host computer and awaits a response to communicate back to the customer.