Vodafone UK signs Jacada Fusion enterprise license agreement.Jacada Ltd. a provider of solutions for simplifying business processes, has entered into an agreement with Vodafone Vodafone Group Plc is a mobile network operator headquartered in Newbury, Berkshire, England, UK. It is the largest mobile telecommunications network company in the world by turnover and has a market value of about £84.7 billion (July 2007). UK, a member of the world's largest mobile network, which has purchased an enterprise license and will implement Jacada Fusion in more of its UK contact centers and retail outlets retail outlet n → punto de venta retail outlet n → point m de vente retail outlet retail n → . The software license agreement is expected to yield several million dollars over the coming quarters. [ILLUSTRATION OMITTED] Vodafone implemented Jacada Fusion to simplify how contact center agents in its SAVES group access and use applications across different computing platforms See platform. , as multiple problems resulted from having agents accessing two separate systems with no real-time data Real-time data denotes information that is delivered immediately after collection. There is no delay in the timeliness of the information provided. Some uses of this term confuse it with the term dynamic data. exchange or updates. With Jacada Fusion, agents can access and utilize the separate systems through a single user interface. www.jacada.com www.vodafone.co.uk |
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