Vodafone Sweden Standardizes on Siebel Communications 7.Business Editors/High-Tech Writers SAN MATEO San Mateo (săn mətā`ō), city (1990 pop. 85,486), San Mateo co., W Calif., on San Francisco Bay; inc. 1894. It is a commercial and retail center with some high-technology manufacturing. San Mateo, Spanish for St. , Calif.--(BUSINESS WIRE)--Jan. 27, 2003 Swedish Subsidiary of the World's Largest Mobile Telecommunications Network A telecommunications network is a of telecommunications links and nodes arranged so that messages may be passed from one part of the network to another over multiple links and through various nodes. Company Chooses Siebel Systems Siebel is a brand name of Oracle Corporation. Siebel Systems, Inc., founded by Thomas Siebel in 1993, was principally engaged in the design, development, marketing and support of CRM applications. to Reduce Customer Churn and Manage Retail Partners Siebel Systems, Inc. (Nasdaq:SEBL SEBL Siebel Systems, Inc. (stock abbreviation, AMEX) ), a leading provider of multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple eBusiness applications software, today announced that Vodafone Sweden Vodafone Sweden is one of the old names of the Swedish mobile network of Telenor. Prior to becoming Vodafone, it was known as Europolitan. History In September 1992, the network went live under the name Nordic Tel. A couple of years later it changed its name to Europolitan. , part of the world's largest mobile telecommunications network company, has standardized on Siebel Communications 7. Vodafone Sweden will introduce Siebel Communications 7 to reduce customer churn and manage service orders and its retail partners. "Currently, Vodafone Sweden is introducing new mobile services that will make the company an even more important part of our customers' lives. Siebel Communications 7 will empower Vodafone Sweden to identify and target high-value customers for compelling voice, data, and image solutions; to improve the quality of service delivery; and to maximize customer loyalty," says Leif Friberg, Director of Customer Care, Vodafone Sweden. Siebel Communications 7 enables mobile carriers to manage, synchronize, and coordinate sales, marketing, and customer service across all communication channels and points of customer contact. By selecting Siebel Communications 7, Vodafone Sweden joins a growing number of Vodafone subsidiaries worldwide that are already using the Siebel software A family of Web-based customer relationship management (CRM) applications from Siebel Systems, Inc., San Mateo, CA (www.siebel.com). A complete range of products for sales, marketing and customer service are provided. . Vodafone Portugal Vodafone Portugal, a full subsidiary of the Vodafone Group, is the second mobile operator in Portugal, both chronologically and in market share (34% in 2006). Its competitors are Optimus and TMN. , Vodafone Greece Vodafone Greece is the Greek subsidiary of Vodafone. Its headquarters are in Halandri - one of the northern suburbs of Athens. Vodafone Greece was established in Greece in 1992 – under the trade name Panafon – with the participation of Vodafone Group Plc. , Vodafone Omnitel, J-Phone, Swisscom, and Vodacom South Africa South Africa, Afrikaans Suid-Afrika, officially Republic of South Africa, republic (2005 est. pop. 44,344,000), 471,442 sq mi (1,221,037 sq km), S Africa. all rely on the industry-specific functionality based on best practices within Siebel Communications 7 to build lucrative, long-term customer relationships across multiple channels. Based on its high market penetration, Vodafone Sweden is moving from a customer-acquisition to a customer-retention business model for its 1.2 million customers. By uniting customer information across multiple channels -- including the Internet, telephone, and retail stores -- Siebel Communications 7 will enable Vodafone Sweden to analyze this information accurately and in real time. As a result, the company will be able to identify high-value customers and customers susceptible to churn. Vodafone Sweden will leverage real-time information to segment its customer base and up-sell and cross-sell its services -- including news, information, email, chat, games, shopping, and location-based services -- to high-value customers. In addition, the company will offer customer-retention programs to high-value customers and to customers with a propensity for churn. Siebel Communications 7 will also enable Vodafone Sweden to automate the retail channel relationship. More than 600 Vodafone Sweden-owned and independent retailers across the country will browse product, service, and price information; configure mobile communications solutions; generate quotes; and facilitate online orders. As a result, the company will streamline and enhance its quality of service at the point of sale, improve sales effectiveness, and increase retail efficiency. About Siebel Systems Siebel Systems, Inc. is a leading provider of eBusiness applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 3,500 customers worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. applications, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 28 countries. Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. , Quarterly Reports on Form 10-Q Form 10-Q See 10-Q. and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release. Note to Editors: Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion